home about us production process faq contact us link	frequently asked questions   1.What is the definition of “Handicrafts” to Buyer’s and its customers? Handicrafts are products that are produced by hand. Each piece is individualized and unique as to each product’s basic concept. The charm and accent of each individual weaver, designer, or hand-making individual comes into play to create a masterpiece. This has always been and will be the philosophy of Ngoc Dong Ha Nam.   2.What is our “Unique Bamboo and Rattan”? Bamboo and Rattan, both of them unique, due to the sole fact, that Mother Nature herself creates highly individualized works of nature. Ngoc Dong Ha Nam, then transforms both of these materials into highly evolved works of art. The world, at large, has come to recognize Ngoc Dong Ha Nam’s handicrafts for Bamboo and Rattan natural materials and its ability to transcend Mother Nature’s beginnings into highly-prized finished art forms and everyday use items.   3.Why should we choose “NGOC DONG HANDICRAFTS” as our Main Supplier for Bamboo, Rattan, and other fine products? Buyers from around the world come to Ngoc Dong Ha Nam to see highly-prized products that are created from an age-old system utilizing the best weavers in the world. Knowing this system, enables each and every world-wide buyer to procure Ngoc Dong Ha Nam products and distributed them in their own unique part of the world. This has been done since the Roman times.   4.Why is “NGOC DONG HANDICRAFTS” one of the very best Suppliers in Southeast Asia? Ngoc Dong Ha Nam is the very best supplier in South East Asia due to its ability to oversee the high-quality weaving capabilities of a tradition not found elsewhere. This tradition is unique and is only found within the confines of Ngoc Dong Ha Nam’s Factory and its workers in Ha Nam, Vietnam.   5.What is the normal production time for “NGOC DONG HANDICRAFTS” products? The normal production time for most of NGOC DONG HANDICRAFTS” products are from 45 to 60 days for ten (10) forty-foot containers. Obviously, larger orders require more time to process. Ngoc Dong Ha Nam has the ability and foresight to oversee increasingly larger orders as Ngoc Dong Ha Nam has done in the past. Please contact our Export Manager for any special requirements.   6.How can “NGOC DONG HANDICRAFTS” ensure stable supply of raw material for large orders and for the long-term? Ngoc Dong Ha Nam has long known the value of Bamboo and Rattan and purposely thought out, long ago, that the vast amount of Bamboo and Rattan’s natural beauty and refinement would be needed for the future. In doing so, Ngoc Dong Ha Nam has procured forestry to meet the needs of its buyers, and has implemented a Forest Protection Program (FPP), to ensure this. Other national companies have not sought this program.   7.What are the terms of payment Buyers should expect from “NGOC DONG HANDICRAFTS”? For orders less than twenty (20) thousand dollars, USD, a required remittance fee of 30% of the total value of the shipment, must be submitted prior to initializing all order(s) Prior to finalizing each order, notification would be made to each buyer of balance due, prior to each shipment. This is normally accomplished seven (7) days before the shipping date. Please contact our Accounting Office for further details. For orders in excess of twenty (20) thousand dollars, USD, a Letter of Credit must be initiated by the issuing bank to our receiving bank. Please contact our Accounting Office for issuance of all bank details to process all orders.   8.Requests for further information about this Company and its products? Requests for CD’s about further NGOC DONG HA NAM’s company information and products can be submitted for approval and shipped to the appropriate mailing address. Please allow 7 - 10 days shipping time. Please note that all NGOC GONG HA NAM’s products are licensed and copy-righted herein. Licensed, Registered and Copyrighted through Civil Law in 1988. Patent Pending.         Copyright © 2007 Ngoc Dong Ha Nam. All rights reserved. Office in Ha Noi: B13-F4, T111 Hoang Cau Street, Dong Da District, Hanoi, Vietnam Tel: (+84) 4 537 7490 * (+84) 4 537 7491 Fax:(+84) 4 537 7492 Email: sales@ngocdonghandicrafts.com           ngocdongco@hn.vnn.vn           support@ngocdonghandicrafts.com           thong@ngocdonghandicrafts.com Contact: Mr. Thong, Nguyen Huy, Sales and Export Manager, Cell phone (+84) 912 060 877