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There is a growing trend and concern of global consumers about
environment, sustainable development and corporate social responsibility. What are Ngoc Dong's responses about these issues?

We noticed the trend and concern of consumers about 2-3 years ago and have made tremendous effort about these.
- For environment: We installed systems to treat air and water waste. We continuously improve our production processes and arrangement to make full use of recycled waste, gas, coal and heat. At the same time, we are using safer and cleaner chemicals to minimize effect to consumers' health and their living. We are cooperating closely with Vietnam Cleaner Production Centre (http://www.vncpc.org/indexe.asp) for this purpose.
- For sustainable development: We are a member of Mekong Bamboo (http://www.mekongbamboo.org/en) and Vietnam Rattan Network (http://vietnamrattan.org/) and are carrying some important programs for cultivation and havesting of bamboo and rattan for long term renewable material sources. Besides, we are training more than 1,000 weavers in villages every year to supplement our current labour force.
- For social responsibility: We are creating the best working condition and environment for our workers and follow all local laws and related regulations. We are creating a " home" for our workers and staffs.

What is the minimum quantity order( MOQ) of Ngoc Dong?

We are a mass production factory with low margin and we would like to manufacture container quantity. We requires minimum 1x20' container for maximum 10 styles assorted.
For new clients who would like to test their markets, we accept trial minimum order of 2,000 USD. For this trial order, we will charge additional CFS( container freight station) cost of 10 to 12 USD per CBM and handling cost of about 200 USD.

What is the normal production time for ‘NGOC DONG HANDICRAFTS’ products?

The normal production time for most of NGOC DONG HANDICRAFTS’s products are from 45 to 60 days for ten (10) forty-foot containers. Obviously, larger orders require more time to process. Ngoc Dong Ha Nam has the ability and foresight to oversee increasingly larger orders as Ngoc Dong Ha Nam has done in the past. Please contact our Sales Manager for any special requirements.

Requests for further information about this Company and its products?

Requests for our product CD, catalogue , company information and products can be submitted for approval and shipped to the appropriate mailing address. Please allow 7 - 10 days shipping time. Customers who seek for long term business with us will be supplied free samples on request at their freight. Please note that all ‘NGOC GONG HA NAM’ products are licensed and copy-righted herein. Licensed, Registered and Copyrighted through Civil Law in 1988.

How can ‘NGOC DONG HANDICRAFTS’ ensure stable supply of raw material for large orders and for the long-term?

Ngoc Dong Ha Nam has long known the value of Bamboo and Rattan and purposely thought out, long ago, that the vast amount of Bamboo and Rattan’s natural beauty and refinement would be needed for the future. In doing so, Ngoc Dong Ha Nam has procured forestry to meet the needs of its buyers, and has implemented a Forest Protection Program (FPP), to ensure this. Other national companies have not sought this program.

What are the terms of payment Buyers should expect from NGOC DONG HANDICRAFTS ?

For orders less than twenty (20) thousand dollars, USD, a required remittance fee of 30% of the total value of the shipment, must be submitted prior to initializing all order(s) Prior to finalizing each order, notification would be made to each buyer of balance due, prior to each shipment. This is normally accomplished seven (7) days after the shipping date. For orders in excess of twenty (20) thousand dollars, USD, a Letter of Credit must be initiated by the issuing bank to our receiving bank. Please contact us for issuance of all bank details to process all orders.

What is the definition of ‘Handicrafts’ to Buyers and its customers?

Handicrafts are products that are produced by hand. Each piece is individualized and unique as to each product’s basic concept. The charm and accent of each individual weaver, designer, or hand-making individual comes into play to create a masterpiece. This has always been and will be the philosophy of Ngoc Dong Ha Nam.

Why is ‘NGOC DONG HANDICRAFTS’ one of the very best Suppliers in Southeast Asia?

Ngoc Dong Ha Nam is the very best supplier in South East Asia due to its ability to oversee the high-quality weaving capabilities of a tradition not found elsewhere. This tradition is unique and is only found within the confines of Ngoc Dong Ha Nam’s Factory and its workers in Ha Nam, Vietnam.

Why should we choose ‘NGOC DONG HANDICRAFTS’ as our Main Supplier for Bamboo, Rattan, and other fine products?

Buyers from around the world come to Ngoc Dong Ha Nam to see highly-prized products that are created from an age-old system utilizing the best weavers in the world. Knowing this system, enables each and every world-wide buyer to procure Ngoc Dong Ha Nam products and distributed them in their own unique part of the world. This has been done since the Roman times.

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