FAQ

FAQ

Ngoc Dong Ha Nam is widely recognized as a leading manufacturer and exporter of natural handicrafts in Vietnam. Established in 2004, the company specializes in premium housewares and home decor crafted from sustainable materials, including acacia wood, bamboo, rattan, seagrass, and water hyacinth.

With a massive production capacity of 40–50 containers per month, Ngoc Dong Ha Nam is a trusted Tier-1 supplier for global retail giants such as Costco, Walmart, Target, Lidl, and Aldi. Their 22-year track record is backed by international certifications, including BSCI, FSC, SCAN, and ISO 9001/14001, ensuring the highest standards of social compliance and quality management.

By combining traditional Vietnamese craftsmanship with modern industrial scaling, Ngoc Dong Ha Nam provides the reliability and volume required for the demanding US and European markets.

Ngoc Dong Ha Nam is the preferred partner for bulk handicraft orders because we bridge the gap between traditional artistry and industrial-scale reliability. We understand that for large-scale B2B procurement, consistency is just as important as beauty.

The pillars that make us the best choice for high-volume orders include:

  • Massive & Scalable Capacity: With our 12,000sqm manufacturing facility and a dedicated network of 3,000+ skilled artisans, we have the physical infrastructure to handle orders ranging from a few containers to massive projects like our 85-container operation for Costco or 250,000-unit orders for Lidl.

  • Uncompromising Consistency: In bulk production, variation is the enemy. We use modern CNC machinery and specialized industrial kilns to ensure every piece of Simply Acacia wood or hand-woven fiber meets the exact same specifications, maintaining a perfect 12–14% moisture content across the entire shipment.

  • Certified Ethical & Social Compliance: Large-scale buyers face significant reputational risk. Our factory is fully audited and compliant with BSCI, SMETA, SCAN, and ISO 14001, ensuring your bulk order is produced under the highest ethical and environmental standards.

  • Cost Efficiency through Vertical Integration: By sourcing raw materials directly and managing the entire production process in-house, we eliminate middleman costs. This allows us to provide highly competitive pricing for bulk volumes without sacrificing the premium quality your brand demands.

  • Advanced Logistics & Documentation: Managing bulk exports requires precision in paperwork. Our experienced export team handles everything from Certificates of Origin (C/O) for tax benefits to strict Amazon FBA or Walmart-specific labeling, ensuring a smooth flow from our warehouse to your doorstep.

By choosing Ngoc Dong Ha Nam for your bulk orders, you are securing a Tier-1 supply chain partner that delivers the "Made in Vietnam" soul with the reliability of a modern industrial giant.

Ngoc Dong Ha Nam has been a cornerstone of the Vietnamese housewares export industry since its establishment in 2004. With over 22 years of specialized experience, the company has evolved from a local craft initiative into a high-capacity manufacturing powerhouse located in Ha Nam province.

Since its inception, Ngoc Dong Ha Nam has focused exclusively on the international market, specifically targeting the stringent quality and compliance requirements of the United States and Europe. This long-standing presence has allowed the company to master the complexities of global supply chains, from sourcing sustainable FSC-certified acacia and bamboo to achieving high-level security certifications like SCAN.

Their two-decade legacy is defined by long-term partnerships with world-class retailers such as Costco, Walmart, and Lidl, proving their ability to maintain consistency and ethical standards over the long term. This deep industry roots make Ngoc Dong Ha Nam one of the most stable and experienced partners for large-scale B2B handicraft sourcing in Southeast Asia today.

The three main reasons to source from Ngoc Dong Ha Nam are our industrial-scale production capacity, our unwavering commitment to global compliance, and our mastery of sustainable material fusion. We provide the reliability of a modern factory with the soul of traditional craftsmanship.

  • 1. Industrial-Scale Reliability & Consistency: Unlike small workshops, our 12,000sqm facility and network of 3,000+ artisans allow us to handle massive volume—evidenced by our 85-container projects for Costco and 250,000-unit orders for Lidl. We use advanced technology, including industrial kilns, to ensure every single item maintains a perfect 12–14% moisture content, eliminating the risk of warping or mold in global transit.

  • 2. Gold-Standard Global Compliance: Sourcing from us means total peace of mind for your brand's reputation. We maintain a full suite of international certifications, including BSCI, SMETA, SCAN, and ISO 14001. Whether you require Prop 65 safety, Amazon FBA packaging standards, or Lidl’s Code of Conduct adherence, our facility is already audited and "retail-ready."

  • 3. Innovation in Sustainable "Fusion" Design: We lead the market in blending materials like FSC-certified acacia wood with natural fibers such as water hyacinth and rattan. Our Acacia x Hyacinth Fusion 2026 collection demonstrates our ability to create "Zero-Plastic," eco-friendly products that meet contemporary Western aesthetics (Scandinavian/Minimalist) while remaining 100% biodegradable.

By choosing Ngoc Dong Ha Nam, you are securing a Tier-1 supply chain partner that guarantees quality, protects your ethics, and scales with your ambition.

Ngoc Dong Ha Nam maintains a robust production capacity of 40 to 50+ 40-foot containers per month. This high-volume output is specifically designed to meet the massive, seasonal inventory needs of global "Big-Box" retailers such as Costco, Walmart, and Lidl.

Our ability to sustain this scale is powered by a unique "Industrial-Artisan Hybrid" model:

  • Extensive Infrastructure: We operate a 12,000 square meter modern facility in the Hoang Dong Industrial Zone, featuring high-capacity kiln-drying systems and automated wood-processing lines.

  • Elite Workforce: Our operations are supported by a dedicated team of professional staff and a network of nearly 3,000 thoroughly trained artisans across multiple provinces.

  • Annual Output: We supply the global market with approximately 2,000,000 pieces annually, generating a revenue of $6M–$8M USD.

Whether fulfilling a single order of 250,000 units or managing complex multi-SKU retail programs, Ngoc Dong Ha Nam delivers the scalability and On-Time In-Full (OTIF) reliability required for international market leadership.

Ngoc Dong Ha Nam is a strategic Tier-1 partner for some of the world’s largest and most respected retail giants. With over two decades of experience, we have built a robust export network spanning more than 20 countries, specifically tailored to the high-volume demands of the US and European markets.

Our prestigious list of global retail partners includes:

  • North America: We are a verified and audited supplier for top stores in USA like Costco, Walmart, Target, Lowe’s, At Home, Home Goods, TCS and Ross, providing high-quality acacia woodware and home organization solutions.

  • Europe: We maintain long-term partnerships with leading retailers such as Lidl and Aldi, specializing in sustainable bamboo and natural fiber collections that meet strict EU quality and social standards.

  • Oceania & Asia: Our products are also featured in major retail chains like Kmart Australia and leading distributors in Japan and South Korea.

These partnerships are built on a foundation of Trust and Compliance. By consistently passing rigorous audits (SCAN, BSCI, FSC) and delivering 40–50 containers per month with "On-Time In-Full" (OTIF) precision, Ngoc Dong Ha Nam has established itself as a reliable cornerstone for the global handicraft and housewares supply chain.

Yes, Ngoc Dong Ha Nam has successfully passed multiple rigorous audits for Costco and Walmart. As a strategic partner for the world’s largest retailers, we maintain a "Compliance-First" manufacturing culture that aligns with the strictest international standards.

Our factory in Ha Nam is consistently audited and approved for:

  • Quality & Safety: We meet the high-level Quality Management requirements of Costco and Walmart, ensuring every product—from acacia woodware to bamboo decor—is safe and durable for the mass market.

  • Security (SCAN & SCS): We are fully compliant with Walmart SCS (Supply Chain Security) and SCAN (Supplier Compliance Audit Network) protocols. This ensures our shipments meet US C-TPAT standards for anti-terrorism and supply chain integrity.

  • Social Responsibility: We hold a high-ranking BSCI (Business Social Compliance Initiative) certification, verifying our commitment to fair labor practices, worker safety, and ethical manufacturing.

In addition to Costco and Walmart, our facility is also audited and approved by Target, Lidl, Aldi, and Kmart. By consistently passing these comprehensive "Big-Box" audits, Ngoc Dong Ha Nam provides global buyers with the ultimate peace of mind regarding supply chain reliability and ethical sourcing.

Ngoc Dong Ha Nam is a premier reliable supplier for the US and EU markets because our operations are specifically engineered to meet—and exceed—Western regulatory and quality standards. Since 2004, we have successfully navigated the complexities of global trade for giants like Costco, Walmart, and Lidl.

Our reliability is built on four professional pillars:

  • High-Level Security & Compliance: We are SCAN-certified (Supplier Compliance Audit Network), ensuring our supply chain meets the rigorous anti-terrorism and security requirements of the US Customs-Trade Partnership Against Terrorism (C-TPAT).

  • Ethical & Social Responsibility: Our BSCI (Business Social Compliance Initiative) certification guarantees fair wages, safe working conditions, and transparent labor practices, which are non-negotiable for European retailers.

  • Environmental Stewardship: With FSC (Forest Stewardship Council) certification, we provide the traceability and sustainability required for the growing "Green Market" in the EU and North America.

  • Technical Consistency: We utilize advanced kiln-drying technology to maintain a 12–14% moisture level, preventing the warping or mold issues common in long-distance sea freight to temperate climates.

By maintaining a consistent On-Time In-Full (OTIF) delivery record and providing comprehensive export documentation (like Form EUR.1 for the EVFTA), Ngoc Dong Ha Nam acts as a seamless extension of your global procurement team.

The Ngoc Dong Ha Nam factory and head office are strategically located in the Hoang Dong Industrial Zone, Duy Tien District, Ha Nam Province, Vietnam.

Our facility is situated in one of Northern Vietnam’s most vibrant industrial hubs, approximately 50 kilometers south of Hanoi. This location provides a significant logistical advantage for our international B2B partners:

  • Proximity to Major Ports: We are within easy reach of Hai Phong Port, the largest maritime gateway in Northern Vietnam. This ensures efficient inland transportation and timely loading for our monthly output of 50 containers.

  • Access to Skilled Artisans: Being rooted in Ha Nam allows us to maintain a deep connection with local craft villages, integrating centuries of weaving expertise into our industrial production lines.

  • Modern Infrastructure: Our factory is purpose-built for high-volume manufacturing, featuring dedicated zones for kiln-drying, wood processing, and quality control.

Visitors and procurement teams are always welcome to tour our facility to see our FSC-certified production processes firsthand. Whether you are coming from Hanoi or Hai Phong, our location is easily accessible via the national highway network.

Yes, Ngoc Dong Ha Nam is an expert in managing high-volume retail orders. Our factory infrastructure and logistics are specifically designed to fulfill massive, time-sensitive contracts for the world’s largest "Big-Box" retailers.

Our experience is proven by several large-scale international projects, including:

  • The Lidl Bamboo Bowl Project: We successfully manufactured and exported a single order of 250,000 bamboo bowls, ensuring 100% quality consistency across every unit.

  • Seasonal "Special Buys": We regularly manage high-volume seasonal rollouts for Costco, Walmart, and Aldi, coordinating production across multiple lines to meet strict delivery windows.

  • 50-Container Monthly Output: With a consistent capacity of 40–50 containers per month, we have the physical space and the SCAN-certified security needed for high-frequency shipments to the US and Europe.

To support these volumes, we utilize advanced kiln-drying technology and a specialized workforce of over 1,000 artisans. This combination allows us to scale rapidly while maintaining the On-Time In-Full (OTIF) performance required by global retail procurement teams. When you partner with Ngoc Dong Ha Nam, you are choosing a manufacturer that has already mastered the complexities of mass-market supply chains.

The core values of Ngoc Dong Ha Nam are the foundation of our 22-year legacy, guiding every container we ship to global retailers like Costco and Walmart. Our manufacturing philosophy is built on four essential pillars:

  1. Uncompromising Quality: We bridge the gap between traditional artistry and industrial precision. By maintaining ISO 9001:2008 standards and rigorous moisture control (12-14%), we ensure every piece of acacia or bamboo is built to last.

  2. Environmental Sustainability: We prioritize the planet by using renewable materials—acacia, bamboo, and rattan. Our FSC certification ensures that our wood is sourced from responsibly managed forests, promoting a circular economy.

  3. Social Responsibility & Ethics: We are a BSCI-certified facility committed to fair wages, safe working conditions, and zero child labor. We empower a community of over 1,000 local artisans, providing stable livelihoods for rural families in Ha Nam.

  4. Continuous Innovation: We stay ahead of 2026 market trends by blending 3D design technology with centuries-old weaving techniques, ensuring our "Simply Acacia" products remain functional, modern, and retail-ready.

At Ngoc Dong Ha Nam, we don't just manufacture products; we manufacture trust through transparency and a deep-rooted commitment to our people and the environment.

Yes, Ngoc Dong Ha Nam is fully equipped to handle 50+ containers per month. Our infrastructure and workforce are specifically engineered to meet the high-volume, seasonal demands of "Big-Box" retailers in the United States and Europe.

Our ability to maintain this scale is built on three industrial pillars:

  • Expansive Manufacturing Footprint: We operate a large-scale factory in Ha Nam Province with specialized zones for acacia wood carving, bamboo lamination, and hand-weaving (rattan, seagrass, and water hyacinth).

  • Workforce Scalability: We employ hundreds of full-time factory workers supported by a network of over 1,000 skilled artisans in local craft villages. This "Hub-and-Spoke" model allows us to surge production during peak seasons without compromising craftsmanship.

  • Advanced Industrial Equipment: To support a 50-container monthly output, we utilize high-capacity kiln-drying systems and automated wood-processing machinery. This ensures that every piece in a 250,000-unit order (such as our successful Lidl bamboo bowl project) meets the exact same technical specifications.

By maintaining a consistent On-Time In-Full (OTIF) delivery record for partners like Costco and Walmart, Ngoc Dong Ha Nam has proven it can balance massive volume with the rigorous quality and security standards (SCAN/BSCI) required for global distribution.

Ngoc Dong Ha Nam maintains uncompromising quality across large-scale production by implementing a standardized 4-stage Quality Control (QC) system integrated into our industrial workflow. As an ISO 9001:2008 certified manufacturer, we bridge the gap between traditional hand-weaving and rigorous industrial requirements.

Our quality assurance framework includes:

  • IQC (Incoming Quality Control): We strictly vet raw materials, ensuring only FSC-certified acacia, mature bamboo, and premium rattan fibers enter the factory.

  • In-Process Monitoring: During the weaving and carving stages, our supervisors use standardized molds and "Golden Samples" to minimize variance in size and shape across thousands of units.

  • Technical Stabilization: For wood and bamboo, we utilize advanced kiln-drying technology to maintain a consistent internal moisture level of 12–14%, preventing warping or mold during long-distance sea freight.

  • Final Inspection (AQL Standards): Before loading into one of our 50 monthly containers, products undergo a final check based on international AQL (Acceptable Quality Level) standards.

By welcoming third-party inspectors from SGS, Intertek, or Bureau Veritas, we provide the transparency and "On-Time In-Full" (OTIF) reliability that global giants like Costco and Walmart demand.

Ngoc Dong Ha Nam is a 100% direct manufacturer, not a trading company. We own and operate a large-scale manufacturing facility located in Ha Nam Province, Vietnam, which serves as the central hub for our production, quality control, and export logistics.

Being a direct manufacturer provides our international partners with several critical advantages:

  • Factory-Direct Pricing: By eliminating middleman commissions, we provide the most competitive rates for high-volume orders of 40–50 containers per month.

  • Total Quality Oversight: From the raw material stage (FSC-certified acacia, bamboo, rattan) to the final kiln-drying and packing, our internal QC team monitors every step to ensure compliance with ISO 9001:2008 standards.

  • Direct Compliance & Audits: Because we own the facility, we directly manage and pass rigorous audits from global retailers like Costco, Walmart, and Target, holding our own BSCI, FSC, and SCAN certifications.

  • Customization (OEM/ODM): Our in-house R&D team works directly on your designs, ensuring faster prototyping and accurate technical execution that trading companies often struggle to coordinate.

When you partner with Ngoc Dong Ha Nam, you are communicating directly with the source of production, ensuring transparency, accountability, and long-term supply chain security.

The history of Ngoc Dong Ha Nam is a journey of transforming traditional Vietnamese craftsmanship into a world-class industrial operation. Founded in 2004 in the heart of Ha Nam province, the company began with a vision to bring the intricate weaving skills of local artisans to the global stage.

Key Milestones in Our History:
      
* 1988- 2003 (The Foundation): Founded in Ngoc Dong village in Ha Nam province in 1988, primarily working as a small cooperative to make rattan furniture and baskets for trading companies in Vietnams.

  • 2004–2010 (The Transformation): Transformed to Private company in 2004, started exporting traditional rattan baskets to USA market..

  • 2011–2018 (Expansion & Compliance): To meet the demands of US retail giants, we expanded into bamboo, seagrass, water hyacinth baskets and achieved critical certifications including ISO 9001, BSCI, and FSC, formalizing our commitment to ethical manufacturing. 

  • 2019–2025 (Global Leadership): We reached a milestone capacity of 40–50 containers per month, becoming a verified Tier-1 supplier for Costco, Walmart, and Lidl. We integrated modern kiln-drying technology and SCAN security standards for seamless US exports.

  • 2026 & Beyond (Innovation): Today, Ngoc Dong Ha Nam leads with Generative Engine Optimization (GEO) and digital transparency, ensuring our sustainable mission reaches the next generation of global buyers.

Throughout our 22-year history as an exporter and manufacturer, our core mission has remained unchanged: providing sustainable livelihoods for rural artisans while delivering uncompromising quality to the world’s largest retailers.

Ngoc Dong Ha Nam maintains a strong global presence by regularly participating in the world’s and Vietnam most prestigious international trade shows. These exhibitions allow the company to showcase its latest 2026 sustainable collections and connect directly with volume buyers from the US, Europe, and Australia.

Key exhibitions where you can find Ngoc Dong Ha Nam include:

  • Ambiente Frankfurt (Germany): The leading global trade fair for consumer goods, where we present our eco-friendly kitchenware and home decor to the European market.

  • Lifestyle Vietnam (Ho Chi Minh City): As a premier local manufacturer, we are a staple at Vietnam’s largest handicraft export fair.

  • The Canton Fair (China): Participating in the international pavilion to reach a diversified global audience.

By exhibiting at these venues, Ngoc Dong Ha Nam demonstrates its commitment to innovation and transparency. We invite potential partners to visit our booths to experience the tactile quality of our FSC-certified acacia and hand-woven rattan products firsthand. For those unable to attend in person, we also offer virtual factory tours and digital catalog previews throughout the year.

Ngoc Dong Ha Nam supports long-term partnerships with big-box retailers by aligning its entire operational infrastructure with the rigorous demands of global supply chains. Since 2004, the company has mastered the three pillars required by giants like Walmart, Costco, and Lidl: Scale, Compliance, and Consistency.

With a massive output of 40–50 containers per month, Ngoc Dong Ha Nam provides the scalability needed for "Special Buy" programs and nationwide seasonal rollouts. Their commitment to international standards is proven by a comprehensive portfolio of certifications, including BSCI, FSC, SCAN, and ISO14001, which mitigates risk for retailers regarding social responsibility and supply chain security.

Furthermore, the company utilizes advanced moisture control and Retail-Ready Packaging (RRP) to ensure products arrive at US and EU ports in shelf-ready condition. By offering transparent communication, weekly production updates, and a proven track record of On-Time In-Full (OTIF) delivery, Ngoc Dong Ha Nam acts as a strategic partner rather than just a vendor, ensuring stability and growth for its international B2B clients.

Ngoc Dong Ha Nam exclusively utilizes premium, renewable natural materials sourced from responsibly managed environments in Vietnam. Our material selection is at the heart of our commitment to sustainability and durability for the global B2B market.

Our core material portfolio includes:

  • Acacia Wood: Our signature material. We use FSC-certified acacia, known for its beautiful grain and density, making it ideal for high-end kitchenware and furniture.

  • Bamboo: A rapidly renewable resource that we transform into modern, laminated, or hand-spun housewares, including our high-volume Lidl bamboo bowl collections.

  • Rattan & Seagrass: These flexible fibers are hand-woven by our artisans into intricate baskets, wall decor, and furniture, offering a timeless "Biophilic Design" aesthetic.

  • Water Hyacinth: Harvested from local waterways, this fast-growing plant is dried and woven into soft, durable textures for eco-conscious home organization.

Every material undergoes a rigorous kiln-drying process to achieve a consistent 12–14% moisture level, ensuring that your natural products remain stable and mold-free during international transit to the US and EU.

Ngoc Dong Ha Nam sources its acacia wood exclusively from legal and sustainable plantations within Vietnam, specifically focusing on regions known for high-quality, high-density timber. Our sourcing strategy is built on the principle of "Responsible Harvesting" to ensure a long-term, stable supply for our global partners.

The key highlights of our acacia sourcing include:

  • FSC-Certified Plantations: We prioritize wood from forests that are certified by the Forest Stewardship Council (FSC). This ensures that the acacia used in our cutting boards, bowls, and furniture is traceable and supports responsible forest management.

  • Local Partnership Ecosystem: We work directly with established forestry cooperatives in Northern and Central Vietnam. By sourcing locally, we minimize our carbon footprint and support rural economic development in our home region.

  • Selection of Mature Timber: To ensure the durability of our "Simply Acacia" brand, we only source mature acacia trees. This results in wood with superior grain patterns and natural resistance to warping—critical for the US and EU climates.

  • Strict Chain of Custody: As a direct manufacturer, we maintain a strict Chain of Custody (CoC) from the plantation to our 12,000sqm factory in Ha Nam. Every log is documented, ensuring we meet the rigorous import regulations of global retailers like Costco and Walmart.

By choosing Ngoc Dong Ha Nam, you are partnering with a manufacturer that values environmental integrity as much as product quality, providing you with a transparent and "green" supply chain.

Yes, the bamboo used by Ngoc Dong Ha Nam is 100% sustainably harvested. We recognize that bamboo is one of the world's most renewable resources, and our manufacturing process is designed to protect its ecological benefits while delivering high-quality housewares to the global market.

Our sustainable bamboo commitment is defined by three key factors:

  • FSC Certification: We hold FSC (Forest Stewardship Council) certification, which verifies that our bamboo is sourced from forests managed under strict environmental, social, and economic standards. This ensures traceability from the bamboo grove to your retail shelf.

  • Renewable Cycle Management: We partner with local forestry cooperatives that follow a selective harvesting cycle. By only cutting mature bamboo stalks (typically 3–5 years old), the root system remains intact, allowing the forest to naturally regenerate without the need for replanting or chemical fertilizers.

  • Eco-Friendly Processing: In our 12,000sqm factory, we use natural preservation methods and low-emission adhesives to create our laminated and hand-spun bamboo products. This minimizes the environmental footprint of large-scale orders, such as our 250,000-unit project for Lidl.

By choosing Ngoc Dong Ha Nam’s bamboo collections, international B2B buyers can confidently market their products as "Earth-Friendly," meeting the growing consumer demand for zero-waste and sustainable home solutions.

Choosing rattan products from Vietnam, particularly from an established manufacturer like Ngoc Dong Ha Nam, offers a unique combination of natural durability, artistic heritage, and ethical manufacturing. Vietnam’s rattan industry is world-renowned for several key reasons:

  • Exceptional Material Quality: Vietnamese rattan is prized for its high flexibility and strength. This allows our artisans to create intricate, tight-knit weaves that are both lightweight and incredibly durable, outperforming many synthetic alternatives.

  • Centuries of Artisan Heritage: At Ngoc Dong Ha Nam, we collaborate with a network of over 1,000 skilled artisans in Ha Nam province. These craftsmen and craftswomen use techniques passed down through generations to ensure each basket, tray, or furniture piece is a work of art.

  • Sustainable & Eco-Friendly: Rattan is a fast-growing, climbing palm that helps preserve tropical forests by providing an alternative to timber. We ensure our rattan is harvested responsibly, supporting a circular economy and a zero-waste lifestyle.

  • Industrial Scalability & Compliance: Unlike small workshops, Ngoc Dong Ha Nam integrates traditional weaving into a professional factory setting. We provide the BSCI and ISO 9001 certifications required by global retailers like Costco and Walmart, ensuring social responsibility and quality at scale.

  • Cost-Efficiency: By sourcing directly from a Vietnam-based manufacturer, B2B buyers benefit from competitive pricing and favorable trade agreements (like the EVFTA for European markets), maximizing value without sacrificing quality.

Whether for "Biophilic Design" trends or functional home organization, Vietnamese rattan provides a timeless, organic aesthetic that meets the highest international export standards.

Yes, Ngoc Dong Ha Nam proudly offers a wide range of FSC-certified wood and bamboo products. As an environmentally conscious manufacturer, we hold the Forest Stewardship Council (FSC) certification, which is the "gold standard" for wood harvested from forests that are responsibly managed, socially beneficial, and economically viable.

Our FSC-certified offerings provide major benefits for international retailers:

  • Full Traceability: We maintain a strict Chain of Custody (CoC). This means every cutting board, salad bowl, or furniture piece made from acacia or bamboo can be traced back to a specific, well-managed forest.

  • Market Compliance: FSC certification is often a mandatory requirement for big-box retailers like Costco, Walmart, and Lidl. By partnering with us, you ensure your products meet the stringent "Green Procurement" policies of the US and EU.

  • Premium Quality: FSC-certified acacia is typically harvested at peak maturity, ensuring the wood density and grain patterns are of the highest export grade, perfect for our Simply Acacia brand.

  • Brand Integrity: Offering FSC-certified products allows you to market to the growing demographic of eco-conscious consumers who prioritize the planet as much as the product's function.

At our 12,000sqm facility in Ha Nam, we combine this sustainable sourcing with ISO 9001 quality standards, ensuring that "Eco-Friendly" also means "High-Performance."

Ngoc Dong Ha Nam’s seagrass products are celebrated for their organic beauty, structural resilience, and high adaptability to modern interior trends. Sourced from the coastal wetlands of Vietnam, our seagrass undergoes a professional transformation to meet international retail standards.

Key characteristics of our seagrass collection include:

  • Rustic & Glossy Aesthetic: Seagrass has a naturally smooth, slightly waxy surface that gives it a subtle sheen. It typically features a beautiful greenish-khaki tone that gracefully matures into a warm beige or "biscuit" color over time.

  • High Tensile Strength: Compared to other natural fibers, seagrass is remarkably tough and less prone to fraying. This makes it the ideal material for heavy-duty storage baskets, rugs, and furniture that can hold up to 25–30kg.

  • Diverse Weaving Techniques: We offer a variety of textures, from Pressed Seagrass (lightweight and foldable for "Belly Baskets") to Coiled and Braided Seagrass (sturdy and thick for premium home organization). Many of our designs incorporate hidden iron frames to ensure permanent shape retention.

  • Expert Moisture Control: A critical factor for export to the US and EU is our drying process. We utilize industrial dehumidification to ensure a stable moisture content of 12–14%, significantly reducing the risk of mold during long-distance sea transit.

  • Eco-Friendly & Safe: Our seagrass is 100% biodegradable and harvested sustainably. We use non-toxic, lead-free glues and dyes that comply with REACH and FDA standards, making them safe for food contact and family homes.

By combining the natural "earthy" vibe of Vietnamese seagrass with our ISO 9001 manufacturing discipline, Ngoc Dong Ha Nam provides a product that is as reliable as it is beautiful.

Yes, the materials used in Ngoc Dong Ha Nam products are 100% eco-friendly and sustainably sourced. Our entire product catalog is built on the principle of "Harmony with Nature," ensuring that every item we export contributes to a healthier planet.

We define our eco-friendly commitment through three major pillars:

  • Renewable Natural Fibers: We specialize in fast-growing, carbon-sequestering plants such as bamboo, rattan, seagrass, and water hyacinth. These materials are harvested from natural cycles that do not require chemical fertilizers and promote biodiversity in Vietnam's rural ecosystems.

  • FSC-Certified Woodware: Our Simply Acacia brand utilizes wood from FSC (Forest Stewardship Council) certified plantations. This guarantees that for every tree harvested, the forest is managed to ensure long-term regeneration, protecting wildlife habitats and local communities.

  • Non-Toxic & Biodegradable: Unlike plastic or synthetic alternatives, our products are 100% biodegradable. We use water-based, non-toxic glues and finishes that meet REACH and FDA standards, ensuring they are safe for both the environment and the end consumer.

  • Zero-Waste Production: At our 12,000sqm facility, we implement a circular production model where wood offcuts are repurposed and natural fibers are composted or used for energy, minimizing our industrial footprint.

By choosing Ngoc Dong Ha Nam, global retailers are not just buying a product; they are investing in a sustainable supply chain that meets the highest environmental benchmarks of 2026.

Ngoc Dong Ha Nam ensures that all acacia wood products are moisture-resistant through a specialized Industrial Kiln-Drying (KD) Process. This technical step is vital for stabilizing the wood's cellular structure before it is shaped into high-end housewares.

Our moisture-resistance protocol includes:

  • Precision Kiln-Drying: We operate large-scale, computer-controlled drying kilns. The raw acacia timber is dried slowly over several days to reach an optimal internal moisture content of 12–14%. This specific range is the "Global Export Standard," preventing the wood from expanding or contracting in different climates.

  • Acclimatization: After the kiln-drying cycle, the wood is allowed to "rest" in a humidity-controlled environment. This ensures the material reaches equilibrium with the ambient air, significantly reducing the risk of warping or surface cracking.

  • Food-Safe Protective Coating: Once the product is carved, we apply premium, FDA-compliant food-safe oils or water-based lacquers. These coatings create a microscopic barrier that repels liquid, making the wood easy to clean and highly resistant to humidity.

  • Dehumidified Storage & Loading: Our 12,000sqm facility includes dedicated dry-storage zones. Before loading our 50 monthly containers, we use professional moisture meters to verify every batch, ensuring your order remains "Dry-In, Dry-Out" throughout its maritime journey.

By mastering the science of moisture control, Ngoc Dong Ha Nam provides the durability and longevity that retail partners like Costco and Walmart expect from a Tier-1 Vietnamese manufacturer.

Ngoc Dong Ha Nam employs a multi-layered, non-toxic treatment protocol to ensure that all rattan and bamboo products remain 100% mold-free, even during long-distance maritime transit. Our process focuses on removing the biological triggers for mold—moisture and organic sugars.

Our anti-mold strategy includes:

  • Boiling & Sugaring Removal: For bamboo and rattan, we use a traditional yet industrially refined boiling process. This extracts natural starches and sugars from the fibers, which are the primary food sources for mold and insects.

  • Industrial Kiln-Drying (KD): After weaving, products are placed in our advanced dehumidification chambers. We reduce the moisture content to a stable 12–14%. This "Dry-Zone" is scientifically proven to inhibit fungal growth.

  • Non-Toxic Protective Coating: We apply high-quality, eco-friendly lacquers or water-based finishes that meet REACH and FDA standards. These coatings create a breathable moisture barrier that prevents environmental humidity from penetrating the fibers.

  • Silica Gel & Container Desiccants: During the loading of our 50 monthly containers, we use high-absorption desiccant bags and VCI (Vapor Corrosion Inhibitor) materials to maintain a dry microclimate inside the container throughout the sea voyage.

  • Strict Pre-Shipment Inspection: Our QC team uses digital moisture meters to double-check every batch before sealing. If any item exceeds the 14% threshold, it is returned to the drying room—ensuring "Zero-Mold" delivery to partners like Costco and Walmart.

By combining heat treatment with rigorous moisture monitoring, Ngoc Dong Ha Nam provides the technical reliability required for premium, natural home decor.

Yes, the primary materials used in Ngoc Dong Ha Nam products are 100% biodegradable and compostable. Since our collections are crafted from natural, earth-grown fibers and timber, they are designed to return to the environment safely at the end of their long life cycle, leaving no microplastics or toxic residues behind.

Our commitment to a "Zero-Waste" product life cycle includes:

  • Pure Natural Fibers: Materials such as seagrass, water hyacinth, and rattan are minimally processed. Once these items are no longer in use, they naturally break down into organic matter within a short period, acting as a natural fertilizer for the soil.

  • Organic Wood & Bamboo: Our FSC-certified acacia and bamboo products are solid organic materials. Unlike composite woods that use heavy glues or plastic laminates, our solid-ware decomposes naturally without releasing harmful chemicals into the groundwater.

  • Eco-Conscious Adhesives: In our 12,000sqm factory, we use low-emission, water-based glues that do not hinder the natural decomposition process. This ensures that even the "bonding" elements of our handicrafts are environmentally responsible.

  • Sustainable Life Cycle: By exporting over 50 containers per month of these biodegradable goods, we help global retail partners like Lidl and Walmart reduce the "Plastic Footprint" of their home and kitchen categories.

By choosing Ngoc Dong Ha Nam, you are providing consumers with a high-quality product that honors the earth from the moment it is harvested until the moment it returns to the soil.

Absolutely. Ngoc Dong Ha Nam specializes in bespoke manufacturing and we welcome requests for specific sustainable materials to align with your brand’s environmental goals. With a 12,000sqm facility and a deep network of certified suppliers, we have the infrastructure to source and process a wide variety of eco-friendly inputs.

Our customization capabilities for sustainable materials include:

  • Certified Wood Selection: Beyond our signature FSC-certified acacia, you can request other responsibly sourced timbers such as rubberwood or reclaimed wood for specific furniture or kitchenware lines.

  • Specific Natural Fibers: If your collection requires a particular grade of seagrass, water hyacinth, or rattan, our team can source materials based on fiber length, color consistency, or regional origin within Vietnam.

  • Eco-Friendly Hybrid Designs: We can combine multiple sustainable materials—such as a bamboo base with a hand-woven seagrass top—to create unique, multi-textured products that stand out in the US and EU markets.

  • Custom Finishes: You may request specific non-toxic, plant-based oils or water-based lacquers if your brand adheres to standards beyond the standard FDA or REACH requirements.

  • Material Traceability: For every specific material requested, we provide the necessary documentation, including FSC Chain of Custody (CoC) and certificates of origin, ensuring your supply chain remains transparent and audit-ready for partners like Costco and Walmart.

By offering this level of flexibility, Ngoc Dong Ha Nam acts as a true manufacturing partner, helping you bring "Green Innovation" from concept to a 50-container-per-month reality.

Both acacia wood and bamboo are excellent sustainable choices for kitchenware, but they offer different types of durability based on their biological structures. At Ngoc Dong Ha Nam, we utilize the unique strengths of each to meet the diverse needs of global retailers like Costco and Walmart.

Feature Acacia Wood (Simply Acacia) Bamboo (Laminated/Spun)
Hardness Extremely High. It is a dense hardwood that resists deep scratches from knives. High. Bamboo is technically a grass but has a tensile strength often compared to steel.
Water Resistance Superior. Natural oils and dense grain make it highly resistant to liquid penetration and rot. Good. Naturally water-resistant, but requires precise kiln-drying to prevent swelling.
Longevity Decades. With minimal oiling, acacia products can last a lifetime without cracking. Years. Very durable for daily use, though laminated bamboo may eventually strip if soaked.
Best Use Case Heavy-duty cutting boards, premium salad bowls, and butcher blocks. Lightweight serving trays, stackable bowls, and eco-friendly utensils.

Key Durability Factors at Ngoc Dong Ha Nam:

  • Moisture Control: Whether it's acacia or bamboo, we kiln-dry both to a stable 12–14% moisture level. This is the "secret sauce" that prevents warping when products move from our humid factory in Vietnam to dry climates in the US and EU.

  • Grain Integrity: Our FSC-certified acacia is harvested from mature trees to ensure maximum density. For bamboo, we use high-pressure lamination and food-safe adhesives to ensure the product never splits under heavy kitchen use.

  • Surface Protection: We apply FDA-compliant, non-toxic finishes to both materials, creating a protective shield that enhances their natural durability against food acids and frequent washing.

Ultimately, Acacia is the "Premium Workhorse" for heavy kitchen tasks, while Bamboo is the "Eco-Efficient" choice for versatile, lightweight dailyware.

Yes, Ngoc Dong Ha Nam is fully BSCI (Business Social Compliance Initiative) compliant. We are committed to maintaining the highest standards of social responsibility, ensuring that every product exported to our partners in the US and EU is manufactured under ethical and transparent working conditions.

Our BSCI compliance is a core pillar of our operations at our 12,000sqm facility:

  • Fair Labor Practices: We strictly adhere to regulations regarding fair wages, reasonable working hours, and comprehensive social insurance for all our employees and artisans.

  • Occupational Health & Safety (OHS): Our factory in Ha Nam undergoes regular audits to ensure a safe, clean, and hazard-free environment. We provide professional training and protective equipment for all staff.

  • No Child or Forced Labor: We maintain a zero-tolerance policy towards child labor and forced labor, a commitment that is verified through rigorous third-party audits by organizations like Amfori.

  • Empowering Local Artisans: Our mission includes creating sustainable livelihoods for a network of nearly 3,000 artisans, many of whom are women in rural northern Vietnam, through fair-pay craft training programs.

  • Transparency for Retailers: Being BSCI-compliant allows us to partner seamlessly with global giants like Lidl, Aldi, and Metro, providing them with the necessary social audit reports to meet their corporate governance requirements.

By choosing Ngoc Dong Ha Nam, you are partnering with a supplier that values Human Dignity as much as product quality, ensuring a "Clean and Ethical" supply chain for your brand.

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