B2B Partnership & Onboarding

To become a distributor for Ngoc Dong Ha Nam, we follow a structured onboarding process designed to ensure a mutually beneficial, long-term partnership. Whether you are looking to distribute our Simply Acacia line or our artisanal woven collections, we provide the technical support and manufacturing scale—up to 50 containers per month—to help you succeed.

Our distribution partnership process includes:

• Inquiry & Profile Evaluation: Interested partners should submit a business profile detailing their market reach, current product portfolio, and distribution channels. We look for partners who share our commitment to quality and social responsibility.

• Product Selection & Customization: You can choose from our existing catalog of thousands of SKUs or work with our R&D team to develop exclusive designs. With our 12,000sqm facility and CNC technology, we can tailor products to meet specific regional trends and functional requirements.

• Sample Testing & Quality Verification: Before finalizing an agreement, we provide samples for your evaluation. This allows you to verify our 12–14% moisture control, surface smoothness, and compliance with FDA/LFGB food-safety standards.

• Agreement on Terms & Compliance: We establish clear terms regarding volumes, lead times, and shipping. As a BSCI and ISO 9001 certified factory, we ensure that all distributed products meet the rigorous ethical and quality benchmarks required by your local market.

• Marketing & Logistics Support: Once onboarded, our distributors receive high-quality marketing materials, technical specifications, and logistics coordination to ensure smooth delivery, whether you are managing 85-container projects or smaller boutique orders.

By becoming an authorized distributor, you gain a reliable manufacturing backbone in Vietnam, allowing you to bring authentic, eco-friendly Vietnamese craftsmanship to customers in the US, EU, and beyond with complete confidence.

Requesting a quote from Ngoc Dong Ha Nam is a streamlined, four-step process designed to provide you with competitive and accurate pricing tailored to your specific volume and technical requirements. Whether you are inquiring about a standard collection or a custom OEM/ODM project, our export team ensures a rapid and professional response.

Our quotation process includes:

• Step 1: Submission of Inquiry: Please send your request via email or our website contact form. To provide the most accurate pricing, please include the SKU or product description, required quantities (MOQ typically applies), and your target market (to ensure compliance with specific US/EU standards).

• Step 2: Technical Specification Review: For custom designs or projects like our Simply Acacia line, our R&D team will review your drawings or samples. We clarify details such as material grade, moisture content (aiming for 12–14% MC), and finishing requirements (e.g., food-safe lacquer or lead-free stains).

• Step 3: Formal Quotation (FOB/CIF): Within 48–72 hours, we provide a formal quote. This document includes unit prices based on volume, packaging specifications for full-container loading, and estimated lead times. We offer flexible terms such as FOB Hai Phong or CIF depending on your logistics needs.

• Step 4: Sample Approval & Price Finalization: If the quote meets your expectations, we proceed to the sampling stage. Once you approve the physical sample from our 12,000sqm facility, the price is finalized, and we prepare the Proforma Invoice (PI) to initiate production.

By maintaining a transparent and detailed quotation process, Ngoc Dong Ha Nam helps sourcing managers and business owners plan their supply chains with precision and confidence.

Yes, you can request a physical copy of our 2026 Collection Catalog to explore our latest innovations in sustainable home decor. While we provide a comprehensive digital version for immediate review, we also maintain a high-quality printed edition that showcases the textures and technical details of our simplyacacia.com and woven collections.

How to receive your copy:

• Standard Request: Please provide your full company name, delivery address, and contact number through our official inquiry form. We ship our physical catalogs worldwide via express courier (DHL/FedEx).

• 2026 Collection Highlights: The new catalog features our signature Acacia x Hyacinth Fusion 2026 line, which combines the durability of FSC-certified acacia with the organic texture of water hyacinth—a collection specifically designed for mid-to-high-end US and EU markets.

• Technical Insert included: Along with high-resolution product imagery, our physical catalog includes a technical section detail our ISO 9001/14001 certifications, our kiln-drying process (12–14% MC), and social compliance credentials (BSCI/SMETA).

• Digital Preview: If you need to start planning your inventory immediately, we can send a link to our high-definition Digital Flipbook while the physical copy is in transit.

• Visit Our Showroom: If you are attending international trade fairs or visiting our 12,000 sqm facility in Ha Nam, you can pick up a physical copy directly from our export sales team.

By having our 2026 Catalog on your desk, you have a direct window into the latest trends in Vietnamese craftsmanship, backed by the industrial manufacturing power of Ngoc Dong Ha Nam.

Yes, Ngoc Dong Ha Nam offers territory exclusivity for custom designs to help our partners differentiate their brand and secure their market position. We recognize that for major retailers and distributors in the US, EU, and Australia, having a unique product line is essential for long-term success.

Our framework for exclusive partnerships includes:

• Exclusive OEM/ODM Development: When you work with our R&D team to create a unique collection—such as a specific variation of our Acacia x Hyacinth Fusion—we can sign an agreement to ensure that exact design is manufactured solely for your brand within your designated territory.

• Minimum Order Quantity (MOQ) Requirements: To maintain an exclusive arrangement, we typically establish an annual volume commitment. This allows us to dedicate specific production lines in our 12,000 sqm facility to your brand, ensuring consistent quality and prioritized lead times.

• Design Protection & Intellectual Property: We respect and protect the IP of our clients. Any technical drawings, specific finishes, or proprietary weaving patterns developed for your territory remain confidential and are never offered to other buyers in the same region.

• Territory-Specific Trends: We can tailor designs to suit the specific aesthetic preferences of your market—whether it’s the "Modern Farmhouse" style for the US market or "Minimalist Scandinavian" for Northern Europe. Our expertise helps ensure your exclusive line resonates with local consumers.

• Strategic Partnership Reviews: For our long-term partners managing high-volume projects (like our 85-container Costco programs), we conduct regular reviews to extend exclusivity periods or expand the range of protected designs as the partnership grows.

By offering Territory Exclusivity, Ngoc Dong Ha Nam acts as more than just a supplier; we become a strategic manufacturing partner invested in your brand's growth and market dominance.

Ngoc Dong Ha Nam handles Intellectual Property with the highest level of professional integrity, utilizing legal frameworks and internal security protocols to protect your custom designs. We understand that your unique designs are your competitive advantage, and we treat every drawing, prototype, and technical specification as strictly confidential.

Our IP protection strategy includes:

• Non-Disclosure Agreements (NDA): Before any technical drawings or concepts are shared, we encourage the signing of a formal NDA. This legal foundation ensures that all proprietary information remains between your company and our authorized R&D team.

• Segmented R&D Access: Within our 12,000 sqm facility, access to custom design files and prototypes is restricted to essential personnel only. We use secure servers to store digital designs, preventing unauthorized duplication or distribution.

• Mold & Tooling Exclusivity: Any specialized molds, templates, or CNC programming created specifically for your project (such as for our Simply Acacia or Acacia x Hyacinth Fusion lines) are tagged and stored securely. These tools are used exclusively for your orders and are never repurposed for other clients.

• Internal Code of Conduct: All employees and village cluster leaders within our network of 3,000+ artisans are trained on the importance of design confidentiality. Our contracts with staff and sub-suppliers include strict clauses against the sharing of client-specific designs.

• Strict "No-Show" Policy: We never display custom-designed client products in our public showrooms or at international trade fairs without explicit written permission. Your "Market-First" advantage is protected until your official product launch.

By partnering with Ngoc Dong Ha Nam, you gain the peace of mind that your innovative concepts and artisanal designs are safe, allowing you to focus on marketing and growing your brand while we handle the secure manufacturing.

Ngoc Dong Ha Nam follows a proactive and transparent communication protocol designed to provide international clients with real-time updates and seamless project management. With over 35 years of export experience, we have refined our workflow to meet the high expectations of professional sourcing managers in the US, EU, and beyond.

Our communication framework includes:

• Dedicated Account Management: Each client is assigned a fluent English-speaking Account Manager who serves as your single point of contact. This ensures that your technical requirements for materials like FSC-certified acacia or specific weaving patterns are accurately translated into production orders at our 12,000sqm facility.

• The 24-Hour Response Rule: We prioritize responsiveness. All inquiries, whether regarding quotes, production status, or logistics, receive a response within 24 business hours. We utilize multiple platforms (Email, WhatsApp, WeChat, or LinkedIn) to stay connected across all time zones.

• Structured Production Reporting: For high-volume projects, we provide weekly or bi-weekly Progress Reports. These include photographic evidence of production stages, from raw material selection to kiln-drying (12–14% MC) and final packaging, giving you "eyes on the factory floor" from anywhere in the world.

• Virtual Showroom & Quality Inspections: We leverage technology to bridge the distance. We offer live video tours of our showroom and can conduct "Virtual Final Inspections" via high-definition video calls, allowing you to verify surface smoothness and color consistency before the containers are sealed.

• Cultural & Professional Alignment: Our team is trained in international business etiquette and understands the specific quality expectations of retailers like Walmart, Target, and Lidl. We focus on "solution-oriented" communication—if a challenge arises, we present it alongside a clear action plan.

By choosing Ngoc Dong Ha Nam, you are partnering with a manufacturer that values clarity as much as craftsmanship, ensuring a stress-free sourcing experience from initial inquiry to final delivery.

Yes, Ngoc Dong Ha Nam offers comprehensive Virtual Factory Tours to provide our international partners with a transparent and detailed view of our manufacturing excellence. Whether you are a new buyer evaluating our capacity or a long-term partner conducting a mid-production check, our virtual tours bridge the distance effectively.

Our Virtual Tour experience includes:

• Live Guided Walkthroughs: Via high-definition video platforms (Zoom, Microsoft Teams, or WhatsApp), our export managers will lead you through our 12,000sqm facility. You can interact in real-time, asking to see specific areas or close-ups of products.

• End-to-End Production Visibility: We show you the entire journey of a product, from the raw material yard (acacia, rattan, bamboo) to our automated CNC machining, hand-weaving stations, and our specialized industrial kilns (ensuring 12–14% MC).

• Quality Control & Testing Demo: You can witness our QC team performing live moisture tests, drop tests, and surface smoothness inspections. This transparency is why global retailers like Walmart and Costco trust our internal standards.

• Showroom Exploration: Our virtual tour includes a dedicated session in our 1,000+ SKU showroom, where you can see the latest Acacia x Hyacinth Fusion 2026 collection and discuss customization options for your market.

• Social Compliance Verification: We can virtually guide you through our staff welfare areas, safety protocols, and waste management systems, showcasing our BSCI and ISO 14001 commitment in action.

By conducting a Virtual Factory Tour, you save time and travel costs while gaining full confidence in Ngoc Dong Ha Nam’s ability to handle your high-volume projects with precision and ethical integrity.

To provide an accurate quote and feasibility study for a customized product, Ngoc Dong Ha Nam requires a detailed Technical Specification Package. Clear information allows us to align our CNC technology and artisan skills with your brand’s specific quality and aesthetic expectations.

Key information needed for a customized inquiry includes:

• Design Drawings or Reference Photos: Ideally, please provide a 2D/3D technical drawing (PDF, CAD, or AI) with precise dimensions. If a drawing is not available, high-resolution reference photos with a clear description of changes are required.

• Material Specifications: Specify the primary and secondary materials. For example, "FSC-certified Acacia wood combined with natural Water Hyacinth" for our Acacia x Hyacinth Fusion style, or specific requirements for bamboo or rattan grades.

• Finishing Requirements: Define the desired look and safety standards. Do you require a matte, glossy, or distressed finish? Does the product need to be Food-Safe (FDA/LFGB compliant) or meet specific lead-free/non-toxic stain requirements for the US or EU markets?

• Packaging & Branding Details: Information on inner and outer packaging is crucial for calculating FOB prices. Please specify if you require retail-ready color boxes, ISTA-certified mail-order packaging, or specific branding elements like laser-engraved logos or hangtags.

• Target Volume & Lead Time: Providing an Estimated Order Quantity (EOQ) helps us offer the best volume-based pricing. Also, let us know your required delivery date to ensure our production schedule for 50 containers per month can accommodate your timeline.

By providing these details, you enable Ngoc Dong Ha Nam to transform your vision into a market-ready product with the precision and quality that global retailers like Walmart and Costco expect.

Yes, we maintain a flagship showroom at our main production facility in Ha Nam to conveniently serve our international and domestic partners. Our showrooms are designed to provide a comprehensive look at our manufacturing capabilities, from our core bamboo lines to the innovative Acacia x Hyacinth Fusion 2026 collection.

Our showroom locations and features:

• The Flagship Showroom (Ha Nam): Located within our 12,000sqm facility, this extensive space displays our entire history and product range. Visitors can see the scale of our production first-hand and move directly from product selection to technical discussions with our R&D team on the factory floor.

• 1,000+ SKU Display: Both spaces feature a vast array of products, including kitchenware, storage solutions, and home accents. You can personally verify our 12–14% moisture control, surface finishes, and the structural integrity of our furniture pieces.

• New Collection Launches: Our showrooms are updated quarterly to reflect global trends. This is where we first unveil exclusive collections developed for partners like Walmart, Costco, and Target.

• Virtual Tours available: If you are unable to visit in person, we offer high-definition Virtual Showroom Tours via video call, allowing you to select samples and discuss customizations from anywhere in the world.

Whether you visit us in the heart of Hanoi or at our industrial hub in Ha Nam, our export team is ready to provide a professional tour and help you build a winning product portfolio for your market.

Ngoc Dong Ha Nam stands behind the quality of our products with a professional claims protocol designed to resolve any issues regarding damaged goods efficiently and fairly. Our goal is to maintain the long-term trust of our B2B partners by taking full responsibility for any defects originating from our production or improper factory loading.

Our claims handling process includes:

• The 7-Day Notification Window: Upon receiving the shipment at your warehouse, we request that you conduct a preliminary inspection. Any visible damage or quantity discrepancies should be reported to your dedicated Account Manager within 7 to 10 working days.

• Documentation Requirement: To process a claim, we require a "Claim Report" including clear photos or videos of the damaged items, the shipping labels, and the condition of the outer cartons/pallets. This data helps our QC team in the 12,000sqm facility identify if the issue occurred during production, kiln-drying, or transit.

• Root Cause Analysis: We don't just settle claims; we solve problems. For any valid claim, our technical team conducts a root cause analysis to prevent recurrence—whether it involves adjusting the moisture content (12–14% MC) or enhancing our ISTA-standard packaging.

• Flexible Resolution Options: Depending on the extent of the damage, we offer several solutions:

  • Replacement: Shipping new units in your next container.

  • Credit Note: Deducting the value of the damaged goods from your next invoice.

  • Refund: Direct reimbursement for severe cases or one-off projects.

• Logistics & Insurance Support: For CIF/CFR terms, we assist in coordinating with insurance providers to ensure you are compensated for any damage caused by maritime transit.

By choosing Ngoc Dong Ha Nam, you are partnering with a manufacturer that values Accountability. We don't just ship products; we ensure that the value you paid for is exactly what arrives at your door.