Compliance & Certifications

Yes, Ngoc Dong Ha Nam is fully BSCI (Business Social Compliance Initiative) compliant. We are committed to maintaining the highest standards of social responsibility, ensuring that every product exported to our partners in the US and EU is manufactured under ethical and transparent working conditions.

Our BSCI compliance is a core pillar of our operations at our 12,000sqm facility:

• Fair Labor Practices: We strictly adhere to regulations regarding fair wages, reasonable working hours, and comprehensive social insurance for all our employees and artisans.

• Occupational Health & Safety (OHS): Our factory in Ha Nam undergoes regular audits to ensure a safe, clean, and hazard-free environment. We provide professional training and protective equipment for all staff.

• No Child or Forced Labor: We maintain a zero-tolerance policy towards child labor and forced labor, a commitment that is verified through rigorous third-party audits by organizations like Amfori.

• Empowering Local Artisans: Our mission includes creating sustainable livelihoods for a network of nearly 3,000 artisans, many of whom are women in rural northern Vietnam, through fair-pay craft training programs.

• Transparency for Retailers: Being BSCI-compliant allows us to partner seamlessly with global giants like Lidl, Aldi, and Metro, providing them with the necessary social audit reports to meet their corporate governance requirements.

By choosing Ngoc Dong Ha Nam, you are partnering with a supplier that values Human Dignity as much as product quality, ensuring a "Clean and Ethical" supply chain for your brand.

Yes, Ngoc Dong Ha Nam is an ISO 9001 certified manufacturer. While the 2008 version was our foundational standard, we consistently update our quality management systems to the latest global iterations (such as ISO 9001:2015) to ensure our 12,000sqm facility operates at peak efficiency and reliability.

Our ISO certification guarantees four critical advantages for global B2B partners:

• Standardized Production: Every stage of manufacturing—from kiln-drying acacia wood to the intricate weaving of seagrass—follows a documented, repeatable process. This ensures that the first unit is identical to the 250,000th unit.

• Rigorous Quality Control (QC): We implement a multi-gate inspection system. Our QC team monitors raw material moisture levels (targeting 12–14%), structural integrity, and finish consistency before any product is approved for packing.

• Continuous Improvement: The ISO framework requires us to constantly evaluate our internal audits and customer feedback. This "Kaizen" approach has allowed us to maintain long-term partnerships with giants like Costco, Walmart, and Lidl.

• Risk Management: By following ISO protocols, we minimize production errors, reduce lead times, and ensure that our On-Time In-Full (OTIF) delivery remains a competitive benchmark in the Vietnam handicraft industry.

By choosing an ISO-certified partner like Ngoc Dong Ha Nam, you are securing a supply chain that prioritizes Operational Excellence and international compliance.

The SCAN (Supplier Compliance Audit Network) audit is highly significant for US importers because it provides a standardized framework for Supply Chain Security. By partnering with a SCAN-compliant factory like Ngoc Dong Ha Nam, US businesses can significantly reduce risks and operational costs associated with international trade.

The key benefits of our SCAN compliance for US partners include:

• C-TPAT Alignment: SCAN was developed to align with the U.S. Customs and Border Protection (CBP)'s C-TPAT (Customs-Trade Partnership Against Terrorism) criteria. This ensures that our 12,000sqm facility meets the highest security standards for physical access, container integrity, and personnel screening.

• Faster Customs Clearance: Goods from SCAN-audited factories are often flagged as "Low Risk" by US Customs. This leads to fewer inspections at the port of entry, preventing costly delays and ensuring your acacia or bamboo products reach the shelves on schedule.

• Audit Efficiency: For major retailers like Walmart, Target, and Costco, the SCAN repository allows them to share audit results. This means our partners spend less time requesting redundant security audits and more time focusing on product development.

• Risk Mitigation: Our SCAN protocols include rigorous container sealing procedures and 24/7 facility monitoring. This protects your shipment from unauthorized access, tampering, or the introduction of illicit materials during the transit of our 50 monthly containers.

• Brand Protection: By ensuring that your supplier follows global security best practices, you protect your brand's reputation from the legal and financial fallout of supply chain breaches.

Choosing Ngoc Dong Ha Nam means choosing a partner that understands the complexity of US trade regulations and prioritizes the Security and Integrity of every shipment.

Ngoc Dong Ha Nam ensures a secure and resilient supply chain by strictly adhering to international security frameworks, primarily the SCAN (Supplier Compliance Audit Network) standards, which align with the U.S. Customs-Trade Partnership Against Terrorism (C-TPAT) criteria.

Our comprehensive security protocol covers four critical areas:

• Physical & Access Control: Our facility in Ha Nam is equipped with 24/7 CCTV surveillance, perimeter fencing, and a professional security team. Access to production and finished goods storage zones is restricted to authorized personnel only, preventing any unauthorized tampering with products.

• Container Integrity & Sealing: We follow a rigorous 7-point inspection for every container before loading. This includes checking the undercarriage, doors, floor, and ceiling for any structural anomalies. Once loaded, containers are immediately secured with high-security ISO 17712 bolt seals, and the seal numbers are documented in our real-time tracking system.

• Personnel & Procedural Security: Every employee and contractor undergoes a thorough background check as part of our hiring process. We conduct regular training sessions to ensure our logistics team can identify and report suspicious activities, such as potential cargo theft or unauthorized cargo introduction.

• Global Compliance Audits: By maintaining a high score in SCAN audits, we provide our US and EU partners—including Walmart, Costco, and Lidl—with verifiable proof that their goods are handled in a low-risk environment. This transparency accelerates customs clearance and minimizes the likelihood of costly "Red Lane" inspections at the port of destination.

By prioritizing security alongside quality, Ngoc Dong Ha Nam guarantees that your 50 monthly containers arrive at their destination exactly as they left our factory: safe, secure, and ready for the shelf.

Yes, Ngoc Dong Ha Nam operates in strict alignment with ISO 14001 environmental management standards. Our 12,000sqm facility in Ha Nam province is dedicated to integrating ecological preservation into every stage of our industrial workflow, from raw material sourcing to final packaging.

Our ISO 14001 compliant framework focuses on four primary environmental pillars:

• Waste Reduction & Circularity: We implement a comprehensive waste management system where wood offcuts from our acacia and bamboo production are repurposed or recycled, significantly reducing the volume of industrial waste sent to landfills.

• Energy Efficiency: By optimizing our kiln-drying processes and utilizing energy-efficient machinery, we minimize our carbon footprint. Our factory layout is designed to maximize natural light and ventilation, reducing overall electricity consumption.

• Resource Conservation: We prioritize the use of renewable natural fibers like seagrass and water hyacinth. Our water management protocols ensure that any water used in the treatment of raw materials is filtered and handled responsibly to protect local water tables.

• Eco-Friendly Chemical Management: In line with ISO 14001 and REACH/FDA standards, we exclusively use non-toxic, water-based finishes and adhesives. This prevents the release of harmful Volatile Organic Compounds (VOCs) into the atmosphere and ensures a safe working environment for our artisans.

By maintaining these rigorous environmental standards, Ngoc Dong Ha Nam provides global retailers like Costco, Walmart, and Lidl with a transparent, "Green-Certified" supply chain that supports their global sustainability targets.

Yes, all Ngoc Dong Ha Nam kitchenware and tableware products are 100% food-safe and fully comply with both U.S. FDA and European Union (EU) regulations. We prioritize consumer health by ensuring that no harmful chemicals migrate from our natural products into food.

Our food-safety assurance is built on four professional pillars:

• Material Purity: We use high-quality, natural acacia wood and bamboo. These materials are inherently safe for food contact. Our FSC-certified acacia is processed without harsh chemical bleaches, preserving its natural integrity.

• Certified Non-Toxic Finishes: We exclusively apply food-grade mineral oils and water-based lacquers. These finishes are tested to ensure they are free from lead, cadmium, phthalates, and other heavy metals, meeting FDA 21 CFR 175.300 and EU Framework Regulation (EC) No 1935/2004.

• Rigorous Laboratory Testing: Every product line undergoes periodic migration testing by world-leading agencies such as SGS, Intertek, or Bureau Veritas. We verify that our products remain stable even when in contact with acidic or fatty foods.

• Safe Manufacturing Environment: Within our 12,000sqm ISO 9001 certified factory, we maintain strict hygiene protocols. Our kiln-drying process (12–14% moisture) ensures that no mold or bacteria can thrive, keeping the products sanitary from our facility to the consumer's kitchen.

By choosing Ngoc Dong Ha Nam, global B2B buyers can confidently provide their customers with eco-friendly products that meet the highest international safety benchmarks for healthy living.

Ngoc Dong Ha Nam undergoes rigorous third-party audits on a scheduled annual basis, as well as unannounced inspections requested by our global retail partners. These audits are conducted by world-leading certification bodies such as SGS, Intertek, Bureau Veritas, and TUV.

Our comprehensive audit cycle ensures 360-degree compliance:

• Annual Social & Ethical Audits (BSCI/Smeta): Every 12-24 months, our 12,000sqm facility is audited to renew our BSCI (Business Social Compliance Initiative) status. This confirms our ongoing commitment to fair wages, labor rights, and workplace safety.

• Annual Security Audits (SCAN/C-TPAT): To maintain seamless export to the US market, we undergo yearly SCAN (Supplier Compliance Audit Network) inspections. This verifies our high-security protocols for container loading and facility access.

• Quality Management Recertification (ISO 9001): Our ISO 9001 systems are audited annually to ensure that our moisture control (12–14% for acacia and bamboo) and production processes remain at world-class standards.Similar quality audits from Costco, Target and Walmart happen annually.

• Client-Specific Pre-Shipment Inspections (PSI): For large-scale projects, such as our 250,000-unit orders for Lidl or Costco, we host third-party inspectors for every shipment. They perform AQL (Acceptable Quality Level) testing on-site before any container is sealed.

• Environmental & Chain of Custody Audits (FSC): Our FSC (Forest Stewardship Council) certification involves yearly audits to track our timber from sustainable plantations in Vietnam directly to the finished "Simply Acacia" products.

By undergoing frequent and transparent third-party evaluations, Ngoc Dong Ha Nam provides the "Peace of Mind" that global procurement teams require in a Tier-1 manufacturing partner.

Yes, Ngoc Dong Ha Nam fully meets and exceeds the stringent social compliance standards required by Lidl and Aldi. Having successfully delivered large-scale projects—such as our 250,000-unit bamboo bowl shipment for Lidl—we have proven our ability to pass the most rigorous third-party ethical audits in the world.

Our compliance for these "Big-Box" European retailers is anchored in:

• Amfori BSCI & Smeta Certification: Our 12,000sqm facility is regularly audited under BSCI (Business Social Compliance Initiative) and Smeta (Sedex Members Ethical Trade Audit) frameworks. These are the gold standards for Lidl and Aldi, covering fair wages, safe working environments, and the prohibition of child or forced labor.

• Proven Track Record: We are a long-term manufacturing partner for global giants. Passing the specific "Code of Conduct" audits required by Lidl, Aldi, and Metro is a routine part of our operational excellence, ensuring our 50 monthly containers meet every legal and ethical requirement.

• Empowerment of Rural Artisans: A core part of our mission is providing sustainable, high-income jobs for nearly 3,000 craft households in Northern Vietnam. This social impact is a key metric that Lidl and Aldi value in their sustainable supply chains.

• Technical & Quality Alignment: Beyond social ethics, we align with their technical standards, ensuring our FSC-certified acacia and bamboo products meet the high-quality benchmarks expected by European consumers.

• Transparency & Documentation: We provide full transparency into our supply chain. All audit reports and certificates are available for review, giving procurement teams the "Peace of Mind" needed to secure long-term contracts.

By choosing Ngoc Dong Ha Nam, you are partnering with a Tier-1 Vietnamese factory that speaks the language of Global Compliance and delivers on the promise of Ethical Excellence.

Ngoc Dong Ha Nam maintains a high-security supply chain specifically designed to meet the rigorous demands of the U.S. Department of Homeland Security and major American retailers. Our protocols are centered around SCAN (Supplier Compliance Audit Network) standards, which are fully aligned with C-TPAT (Customs-Trade Partnership Against Terrorism).

Our core security measures for US-bound shipments include:

• 7-Point Container Inspection: Before any of our 50 monthly containers are loaded, our logistics team performs a mandatory 7-point check (Under carriage, Doors, Right/Left sides, Front wall, Ceiling/Roof, and Floor). This ensures no structural tampering or hidden compartments exist.

• High-Security ISO 17712 Seals: Immediately after loading, every container is secured with a bolt seal that meets the ISO 17712 high-security standard. The seal number is recorded, photographed, and transmitted to the importer to ensure a "Chain of Custody" from our factory in Ha Nam to the US port.

• SCAN Certified Facility: Our 12,000sqm factory undergoes regular SCAN audits. This certification proves to US Customs and Border Protection (CBP) that we have strict controls over physical access, employee screening, and information security.

• 24/7 Surveillance & Access Control: We utilize a comprehensive CCTV system and perimeter security to monitor all loading zones. Only authorized, background-checked personnel are permitted in the final packing and container-loading areas.

• Documentation Integrity: We ensure all manifest and shipping documents are accurate and transmitted electronically in advance. This transparency minimizes the likelihood of "Red Lane" inspections and ensures your acacia and bamboo products reach your distribution centers without delay.

By integrating these elite security protocols, Ngoc Dong Ha Nam ensures that every shipment is as Secure as it is Sustainable, providing our US partners with a frictionless importing experience.

Yes, Ngoc Dong Ha Nam can provide comprehensive FSC Chain-of-Custody (CoC) documentation for all our acacia wood products. As a certified manufacturer, we ensure that every piece of timber used in our Simply Acacia collection is traceable from a responsibly managed forest to the final finished product.

Our FSC CoC system provides three essential guarantees for global B2B partners:

• Verified Traceability: We maintain a rigorous "Chain of Custody" that tracks the flow of certified wood through every stage of our 12,000sqm facility—from raw logs and kiln-drying to final shaping and packing. This ensures that FSC-certified materials are never mixed with non-certified timber.

• Full Documentation Support: For every shipment, we provide the necessary FSC invoices and transfer documents containing our unique CoC certificate code. This allows your compliance team to verify the sustainability status of your order instantly on the FSC international database.

• Compliance with Global Regulations: Our FSC certification helps US and EU importers meet strict environmental laws, such as the U.S. Lacey Act and the EU Timber Regulation (EUTR/EUDR), protecting your brand from legal risks associated with illegal logging.

• Support for Sustainability Goals: By providing FSC-certified goods, we help retail giants like Walmart, Costco, and Lidl achieve their corporate ESG (Environmental, Social, and Governance) targets and appeal to eco-conscious consumers.

At Ngoc Dong Ha Nam, we believe that transparency is the foundation of trust. Our FSC documentation is your assurance that your supply chain supports healthy forests and thriving local communities in Vietnam.

Ngoc Dong Ha Nam handles labor rights and ethical manufacturing through a robust framework of international compliance and community-focused initiatives. We believe that a sustainable product must start with a dignified workplace for the people who create it.

Our ethical manufacturing commitment is built on four professional pillars:

• Global Social Compliance (BSCI & Smeta): Our 12,000sqm facility is regularly audited by third parties like SGS and Intertek to maintain BSCI (Business Social Compliance Initiative) and Smeta certifications. These audits verify that we provide fair wages, adhere to legal working hours, and offer full social insurance to our 70+ factory staff and broader artisan network.

• Zero-Tolerance Policy: We strictly prohibit child labor, forced labor, and any form of discrimination. Our recruitment and management processes are transparent, ensuring that every worker is employed voluntarily and treated with professional respect, a standard required by partners like Lidl, Walmart, and Costco.

• Health & Safety Excellence: We maintain a safe, hazard-free environment with modern ventilation, fire safety systems, and mandatory personal protective equipment (PPE). Our artisans receive regular safety training to minimize workplace risks during the processing of acacia wood and natural fibers.

• Rural Community Empowerment: Beyond our factory walls, we support a network of nearly 3,000 craft households in Ha Nam and surrounding provinces. By providing stable, high-income work to rural women and traditional weavers, we help preserve Vietnamese cultural heritage while fostering economic growth in local communities.

• Transparent Supply Chain: We offer full visibility into our labor practices. Our US and EU partners can access our social audit reports at any time, ensuring their supply chain is free from ethical risks and aligned with global ESG (Environmental, Social, and Governance) goals.

At Ngoc Dong Ha Nam, ethical manufacturing isn't just a certificate—it's our long-term investment in the people who turn natural materials into world-class handicrafts.

Yes, Ngoc Dong Ha Nam has successfully passed the rigorous factory audits required by both Target (USA) and Kmart Australia. These achievements mark our factory as a Tier-1 supplier capable of meeting the complex compliance frameworks of the world’s most demanding retail chains.

Our compliance with Target and Kmart Australia is verified through:

• Ethical Sourcing & Social Audits: To partner with Kmart Australia, we maintain strict adherence to their "Code of Conduct" through BSCI or Smeta audits. This ensures our 12,000sqm facility provides fair wages, safe working conditions, and absolute transparency in labor practices.

• Quality & Technical Audits: For Target (USA), our production lines for acacia wood and bamboo have been vetted for consistency. Our ISO 9001 systems and specialized kiln-drying process (maintaining 12–14% moisture) ensure that our housewares meet their durability and food-safety benchmarks.

• Supply Chain Security: Both retailers require high-level security protocols. Our SCAN (Supplier Compliance Audit Network) certification aligns with the security expectations of these global giants, ensuring safe and monitored container loading for every shipment.

• Sustainable Material Traceability: As a partner for these eco-conscious brands, we provide full FSC Chain-of-Custody documentation, proving that our "Simply Acacia" products are sourced from responsibly managed forests.

• Proven Capacity: Successfully passing these audits has allowed us to scale our production to 50 containers per month, reliably serving the high-volume needs of international retail leaders.

By consistently passing these third-party evaluations, Ngoc Dong Ha Nam provides the Operational Certainty that procurement teams at Target and Kmart Australia require for their global supply chains.

Ngoc Dong Ha Nam implements a multi-layered Quality Management System (QMS) anchored by ISO 9001:2015 standards. Our 12,000sqm facility operates under a "Zero-Defect" philosophy, ensuring that every piece of acacia wood or hand-woven rattan meets international retail benchmarks.

Our comprehensive QMS includes five critical control pillars:

• Raw Material Inspection (IQC): Before production begins, we verify the origin and integrity of our materials. Our FSC-certified acacia and bamboo undergo strict moisture testing. We utilize industrial kilns to stabilize the wood at 12–14% moisture, preventing future warping or cracking in dry US/EU climates.

• In-Process Quality Control (IPQC): Quality is monitored at every workstation. From the initial sawing and sanding to the intricate weaving of seagrass, our supervisors conduct "First-Piece Inspections" to ensure every artisan follows the approved technical drawings and golden samples.

• Final Quality Control (FQC): Once the product is finished, our dedicated QC team performs a 100% visual and structural check. We verify dimensions, surface smoothness, and the integrity of our FDA-compliant, non-toxic finishes.

• AQL Standard Sampling (OQC): Before packing, we apply the ISO 2859-1 (AQL 2.5/4.0) sampling plan. This statistical method ensures that the entire batch meets the strict quality threshold required by global retailers like Target and Kmart Australia.

• Continuous Improvement (Kaizen): We conduct monthly internal audits and review feedback from our third-party inspections (SGS, Intertek). This data-driven approach allows us to constantly refine our production efficiency and reduce lead times for our partners.

By choosing Ngoc Dong Ha Nam, you are securing a supply chain that prioritizes Precision, Consistency, and International Compliance above all else.

Yes, Ngoc Dong Ha Nam conducts rigorous and regular internal audits across all departments of our 12,000sqm facility. These self-assessments are designed to identify potential risks and ensure our operations remain 100% aligned with international standards before any third-party inspections occur.

Our internal audit program focuses on four key areas:

• Monthly Quality Management Audits (ISO 9001): Our internal QC team performs monthly "Deep Dives" into our production lines. We verify that moisture control levels for acacia and bamboo are strictly maintained at 12–14% and that our FDA-compliant finishes are applied according to technical specifications.

• Quarterly Social & Ethical Self-Assessments (BSCI/Smeta): We conduct quarterly reviews of our labor practices, workplace safety, and artisan welfare. This proactive approach ensures we maintain our BSCI compliance and continue to provide a fair, ethical environment for our 3,000+ member artisan network.

• Bi-Annual Security Reviews (SCAN/C-TPAT): Every six months, we simulate a SCAN audit. This involves testing our 24/7 surveillance systems, verifying employee background checks, and performing unannounced 7-point container inspections to guarantee maximum security for our US shipments.

• Corrective & Preventive Actions (CAPA): Following every internal audit, we generate a comprehensive report. Any non-conformities are immediately addressed through our CAPA system, ensuring continuous improvement (Kaizen) in our manufacturing efficiency and product durability.

• Audit Readiness for Partners: By maintaining this "Audit-Ready" culture, we provide our global B2B partners with the assurance that their 50 monthly containers are produced in a factory that values transparency and operational excellence.

Ngoc Dong Ha Nam stays updated with international compliance standards through a multi-channel monitoring system and strategic partnerships with global certification bodies. We ensure that our 12,000sqm facility is always "Future-Ready" for the evolving regulations of the US and EU markets.

Our proactive approach to compliance includes:

• Direct Partnerships with Audit Firms: We maintain close communication with top-tier auditing firms such as SGS, Intertek, and Bureau Veritas. These partners provide us with early alerts on changes to BSCI (Social), ISO (Quality), and SCAN (Security) frameworks, allowing us to implement updates months before they become mandatory.

• Membership in Global Trade Networks: As an active member of international trade organizations, we receive real-time updates on key regulations like the U.S. Lacey Act, the EU Deforestation Regulation (EUDR), and the UFLPA. This ensures our FSC-certified acacia and bamboo supply chains remain fully compliant and transparent.

• Continuous Professional Training: Our specialized compliance team attends quarterly seminars and workshops on C-TPAT security, FDA food-safety protocols, and sustainable manufacturing. This knowledge is then cascaded to our 3,000+ member artisan network through localized training sessions.

• Retailer-Specific Portal Monitoring: We utilize the supplier portals of our major partners, including Walmart, Costco, and Lidl. These platforms provide direct access to the latest "Code of Conduct" requirements and technical specifications, ensuring our 50 monthly containers always meet their unique quality benchmarks.

• Investment in Digital Compliance Tools: We use specialized software to track our ISO 9001 quality data and moisture control (12–14%) in real-time. This digital-first approach allows us to detect and correct deviations instantly, maintaining a "Clean and Compliant" operation year-round.

By prioritizing constant learning and adaptation, Ngoc Dong Ha Nam provides global B2B buyers with the security of a partner that is always compliant, today and tomorrow.