FAQ

FAQ

Yes, we operate a large-scale factory with a production capacity of 40-50 containers per month, specializing in supplying major retailers like Costco, Sam’s Club, Lidl, and Aldi.

We maintain a stable output of 30 to 40 containers per month for natural fiber housewares, home decor, and handicrafts.

We have 18 years extensive experience collaborating with top U.S. retailers, including Walmart, Target, Lowe’s, and Costco, meeting their strict operational and volume requirements.

With our ISO 9001 management system, modern infrastructure and extensive network of suppliers in our supply chain, we can optimize production lines to accommodate large-scale orders with short lead times.

Our factory is located in Ha Nam province, Vietnam, a region with a long-standing tradition of handicrafts, offering easy access to major seaports for efficient global shipping.
We specialize in housewares, home decor, and handicrafts made from natural, sustainable materials.

Yes, Ngoc Dong Ha Nam is a professional OEM/ODM manufacturer, creating exclusive collections for global brands tailored to their specific designs.

Lead times typically range from 50 to 60 days, depending on the design complexity and volume, ensuring on-time vessel loading for our clients.

Yes, we are flexible in coordinating multiple SKUs within a single container to optimize space and reduce costs for our customers.

We offer a unique combination of massive capacity (50 containers/month), proven reliability with retailers like Walmart/Costco/ Target/ Lowes/ Aldi/ Lidl/ Kmart, and comprehensive global certifications (BSCI, FSC, SCAN).
We operate under the ISO 9001:2008 quality management system, ensuring strict control from raw materials to finished products.

Yes, we are BSCI (Business Social Compliance Initiative) certified , committing to fair, ethical, and humane working conditions.

Yes, we hold the FSC (Forest Stewardship Council) certification, ensuring our wood and natural fibers are sourced responsibly.

We hold the SCAN (Supplier Compliance Audit Network) certification, which is widely accepted by major U.S. retailers for supply chain security.

We have passed rigorous quality and social audits from Target, Walmart, Lowe’s, Micheals, WSI, At Home, and Kmart Australia.

Our QC process involves three stages: Incoming Material Inspection, In-line Production Inspection, and Final Pre-shipment Inspection.

Yes, we comply with ISO 14001, reflecting our commitment to minimizing environmental impact during manufacturing.

Absolutely. We regularly welcome independent inspection firms such as SGS, Intertek, or Bureau Veritas (BV) based on client requests.

Thanks to our ISO 9001 system, we maintain an extremely low defect rate (<1%), ensuring high shelf-readiness for retailers.
Our SCAN certification aligns with C-TPAT requirements, reducing the risk of customs delays and security audits upon entry into the U.S.
We use 100% natural materials including rattan, bamboo, acacia wood, seagrass, and water hyacinth.
Yes, our water hyacinth items undergo specialized anti-mold treatment and are built on sturdy frames to ensure long-lasting use in home environments.

Our acacia wood is harvested from legal and sustainable plantations in Vietnam and is FSC-certified for export to regulated markets.

We use modern drying kilns to maintain moisture levels below 15% and include industrial-grade desiccant packs in our packaging.

Yes, we use eco-friendly paints and adhesives that comply with REACH and RoHS standards for European and American safety regulations.

We utilize fast-renewing raw materials, provide jobs for local artisans, and strictly follow ISO 14001 for waste management.

Our rattan is selected from the finest Vietnamese raw material zones and handcrafted by skilled artisans, resulting in superior aesthetics and durability.

Yes, we have the capability to manufacture mixed-media products, combining rattan or bamboo with metal, or plastic frames for modern utility.

Most of our products are made from organic fibers, making them biodegradable and eco-friendly alternatives to plastic.
Our seagrass is treated to remain flexible and durable even in low-humidity environments typical of European winters.
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