Specific Retailer Compliance

Yes, Ngoc Dong Ha Nam is 100% prepared for a Costco Social Audit, maintaining a "Compliance-First" culture that aligns with the highest international ethical standards. Our facility is not only prepared for an inspection; it is actively managed to meet and exceed the Code of Conduct required by global retail leaders.

Our readiness for a Costco Social Audit is demonstrated through:

• 1. Validated Certification Base: We maintain active BSCI and SMETA (Sedex) certifications. These frameworks cover the core pillars of a Costco audit, including labor rights, health and safety, environmental impact, and business ethics.

• 2. Experienced Management Team: Having handled high-volume contracts for Walmart, Target, and Lidl, our team is well-versed in the "Zero Tolerance" items and specific documentation required during a Costco audit—from age verification to transparent payroll and working hour records.

• 3. Comprehensive Worker Welfare: Within our 12,000sqm facility, we ensure a safe and ergonomic working environment. We provide regular safety training, personal protective equipment (PPE), and maintain a fair grievance mechanism for all employees and our network of 3,000+ artisans.

• 4. Environmental & Chemical Safety: Our audit readiness extends to our material handling. We ensure that our Simply Acacia and woven lines use only compliant, non-toxic finishes, and our waste management protocols are fully documented to meet ISO 14001 standards.

• 5. Transparent Supply Chain: We maintain rigorous records of our raw material origins, ensuring that our products are free from forced labor and are sourced from sustainable environments, such as FSC-certified forests.

Choosing Ngoc Dong Ha Nam means partnering with a supplier that shares your commitment to Ethical Sourcing. We ensure that your brand reputation is protected by a manufacturing process that is as responsible as it is craft-focused.

Ngoc Dong Ha Nam ensures 100% compliance with Amazon FBA requirements through a specialized "FBA-Ready" packaging protocol. We combine our expertise in protecting delicate handicrafts with a deep understanding of Amazon’s operational standards to ensure your products move from our factory to the fulfillment center without delay.

Our Amazon FBA compliance strategy includes:

• ISTA-6 Certified Testing: We conduct rigorous drop tests and vibration tests (equivalent to ISTA-6 standards) within our facility. This ensures that fragile items, such as our Acacia x Hyacinth Fusion bowls or glassware, can survive the "last mile" delivery journey without damage.

• FNSKU & Box Labeling: Our team is trained to apply FNSKU labels, suffocation warning stickers, and Master Carton labels with precision. We ensure all barcodes are scannable, placed on flat surfaces, and avoid seams or tape edges, preventing the dreaded "unscannable" errors at FBA centers.

• Multi-Pack & Set Professionalism: For products sold as sets (e.g., a set of 4 Simply Acacia coasters), we use high-strength shrink-wrapping or customized inner boxes with "Sold as Set" stickers to ensure the inventory is handled as a single unit.

• Precision Weight & Dimensions: Amazon is strict about oversize and overweight charges. We use calibrated industrial scales and measuring tools to ensure that every carton's weight and dimensions match the data in your Seller Central shipping plan, avoiding unexpected storage fees.

• Eco-Friendly Protective Materials: Aligning with the 2026 Zero-Plastic movement, we offer Amazon-compliant plastic-free protection, such as honeycomb paper wrap and molded pulp inserts, which provide superior cushioning while appealing to eco-conscious Amazon shoppers.

By choosing Ngoc Dong Ha Nam, you are not just getting a manufacturer; you are getting a logistics partner who understands the nuances of Amazon Global Selling, ensuring your inventory is active and sellable the moment it arrives.

Yes, Ngoc Dong Ha Nam has extensive experience working with Walmart’s Global Procurement team, consistently meeting their rigorous requirements for quality, price competitiveness, and ethical manufacturing. We understand that being a Walmart supplier requires more than just high-quality products; it requires a sophisticated supply chain capable of handling massive scale and strict compliance.

Our experience with Walmart Global Procurement includes:

• Strict Compliance with Walmart’s Standards: We regularly undergo and pass the Responsible Sourcing (RS) and Supply Chain Security (SCS) audits required by Walmart. Our 12,000sqm facility is managed to ensure full transparency in labor practices and safety.

• High-Volume Production Capability: Walmart requires suppliers who can scale. Having managed projects like our 85-container operation for Costco and 250,000-unit orders for Lidl, we have the production depth to fulfill Walmart’s nationwide or global programs without compromising on lead times.

• Quality Assurance & Testing: We adhere to Walmart's specific testing protocols. Every batch of our Simply Acacia or woven collections undergoes strict QC to ensure food safety (FDA compliant), structural integrity, and consistent 12–14% moisture control.

• Global Logistics Expertise: We are proficient in Walmart's logistics requirements, including EDI (Electronic Data Interchange) capabilities, specific labeling standards, and port-to-port delivery coordination, ensuring a seamless flow from our factory in Ha Nam to Walmart’s Distribution Centers.

• Sustainability Alignment: As Walmart pushes for its "Project Gigaton" goals, our focus on FSC-certified wood, natural fibers, and zero-plastic packaging makes us a strategic partner for their sustainable product categories.

By partnering with Ngoc Dong Ha Nam, Walmart’s procurement officers gain a reliable, certified, and high-capacity manufacturer that understands the complexities of global retail at scale.

Ngoc Dong Ha Nam strictly adheres to the Lidl Code of Conduct by maintaining a robust social compliance framework based on the BSCI (Business Social Compliance Initiative) standards. We understand that Lidl’s reputation depends on the integrity of its suppliers, which is why our 12,000 sqm facility is managed with total transparency and respect for human rights.

Our compliance with Lidl’s Code of Conduct focuses on these core areas:

• Ethical Labor Practices: We strictly prohibit any form of forced, bonded, or child labor. Our payroll systems are transparent, ensuring that all hundreds of workers and our network of 3,000+ artisans receive fair wages, social insurance, and adhere to voluntary overtime regulations as per local laws and Lidl’s specific requirements.

• Health & Safety Excellence: We maintain a safe and hygienic working environment. This includes regular fire safety drills, providing certified Personal Protective Equipment (PPE), and ensuring that all machinery in our woodworking and finishing departments is equipped with modern safety guards.

• Environmental Responsibility: Aligning with Lidl’s green goals, we minimize our ecological footprint. We utilize FSC-certified materials, manage waste through circular practices (reusing wood by-products for energy), and ensure our water-based finishes are non-toxic and eco-friendly.

• Freedom of Association & Non-Discrimination: We foster an inclusive workplace where every worker has the right to organize and express grievances without fear of reprisal. Recruitment and promotions are based strictly on merit, regardless of gender, religion, or background.

• Continuous Monitoring & Auditing: We welcome and facilitate regular third-party audits (such as amfori BSCI or SMETA) to verify our compliance. We also conduct internal monthly inspections to ensure that our standards never slip below the high expectations of the Lidl Global Procurement team.

By choosing Ngoc Dong Ha Nam, Lidl can be confident in a partner that not only delivers high-volume orders—like our 250,000 bamboo bowl project—but does so with an unwavering commitment to the people and the planet.

Yes, Ngoc Dong Ha Nam ensures that our products are compliant with California’s Proposition 65 by strictly controlling every material and chemical used in our 12,000sqm manufacturing facility. We prioritize consumer safety, ensuring that our products do not contain levels of chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

Our Prop 65 compliance strategy includes:

• Rigorous Material Screening: We conduct thorough vetting of all raw materials, from FSC-certified acacia wood to natural fibers like rattan and water hyacinth. We ensure that the soil and environment where our materials are sourced are free from heavy metal contamination.

• Lead and Phthalate-Free Finishes: All stains, lacquers, and glues used in our collections are tested to be lead-free and phthalate-free. For our Simply Acacia kitchenware, we use only food-safe, non-toxic oils that meet both FDA and Prop 65 safety thresholds.

• Third-Party Laboratory Testing: We collaborate with internationally recognized testing bodies (such as SGS, Intertek, or BV) to perform chemical analysis on our products. This provides our partners with the necessary lab reports to prove that the levels of restricted substances are well below the "Safe Harbor" limits.

• Clear Labeling Protocols: If a specific material or component requires a warning under Prop 65, we have the systems in place to apply the required Warning Labels accurately during the packaging stage, ensuring your business remains compliant with California law.

• Zero-Toxic Manufacturing: By moving toward water-based finishes and natural bio-resins in our 2026 collections, we have virtually eliminated the risk of VOCs and other harmful chemicals listed under the Prop 65 chemical database.

By partnering with Ngoc Dong Ha Nam, you are choosing a manufacturer that takes Consumer Safety seriously, allowing you to expand your brand into the California market with total confidence and peace of mind.

Yes, Ngoc Dong Ha Nam provides a full range of Certificates of Origin (C/O) to help our partners take advantage of preferential tariffs under various Free Trade Agreements (FTAs). Our dedicated export documentation team ensures that all paperwork is filed correctly with the Vietnam Chamber of Commerce and Industry (VCCI) or the Ministry of Industry and Trade (MOIT).

We can provide the following C/O forms based on your region:

• Form EUR.1 (EVFTA): For our partners in the European Union, allowing many of our Simply Acacia and woven products to enter the EU market with significantly reduced or zero tariffs.

• Form CPTPP: For member countries such as Canada, Japan, Australia, and Mexico, providing a competitive edge through duty-free access for Vietnamese handicrafts.

• Form B (General C/O): For countries with no specific FTA with Vietnam, certifying that the products are genuinely "Made in Vietnam."

• Form AK / Form VK: Specifically for the South Korean market, leveraging the ASEAN-Korea or Vietnam-Korea FTAs.

• Form AJ / Form VJ: Tailored for the Japanese market to ensure compliance with the ASEAN-Japan or Vietnam-Japan Economic Partnership Agreements.

• Form E (ACFTA): For partners in the ASEAN-China Free Trade Area.

Why our C/O documentation is reliable:

• 100% Traceability: Because we manage the entire production process in our 20,000sqm facility—from sourcing FSC-certified acacia to final weaving—we can easily prove the local value content (LVC) required for preferential C/O.

• Accuracy & Speed: We understand that delays in documentation mean delays at customs. We provide draft C/O copies for your approval before the original is issued to ensure zero discrepancies with your import manifest.

By partnering with Ngoc Dong Ha Nam, you are not just buying products; you are utilizing a strategic trade advantage that lowers your landed cost and increases your market competitiveness.

The SCAN certification speeds up US customs clearance by pre-verifying that Ngoc Dong Ha Nam’s facility meets the rigorous security standards of C-TPAT (Customs-Trade Partnership Against Terrorism). For US importers, sourcing from a SCAN-audited factory means your shipments are classified as "Low Risk," significantly reducing the likelihood of time-consuming physical inspections at the port of entry.

Our SCAN certification facilitates faster logistics through:

• Alignment with C-TPAT Standards: SCAN was created by major US retailers to eliminate audit fatigue while ensuring all suppliers meet US Customs' security criteria. Because our 12,000 sqm facility passed the SCAN audit, your cargo is recognized as coming from a secure, vetted source.

• Reduced Inspection Rates: Shipments from SCAN-certified factories are less likely to be flagged for "Security Exams." This can save 2 to 7 days of delays and hundreds of dollars in examination and storage fees at US ports like Long Beach or Savannah.

• Enhanced Container Integrity: Our SCAN protocols include strict 7-point container inspections and high-security seal procedures. This prevents tampering and ensures that your Simply Acacia or woven products arrive exactly as they left our factory.

• Digital Transparency for Customs: The SCAN audit report is stored in a shared database accessible to major US retailers. This "digital trust" allows US Customs and Border Protection (CBP) to fast-track the risk-assessment process for your specific Bill of Lading.

• Reliable Lead Times: By avoiding the unpredictability of random security holds, we can provide more accurate "Estimated Time of Arrival" (ETA) data, which is crucial for high-volume inventory management for partners like Amazon FBA or Walmart.

By partnering with Ngoc Dong Ha Nam, you are leveraging our SCAN-certified status to streamline your logistics, reduce hidden costs, and get your products onto shelves faster than competitors using non-certified suppliers.

Yes, Ngoc Dong Ha Nam has a proven track record of collaborating with Kmart Australia’s quality and compliance teams, ensuring our products meet their specific "Everyday Low Prices" value without compromising on rigorous safety standards. We are familiar with the Australian retail landscape and the high expectations for durability, ethical sourcing, and chemical safety.

Our experience with Kmart Australia’s quality requirements includes:

• Adherence to Quality Manuals: We are well-versed in the technical specifications and quality manuals provided by Kmart’s sourcing teams. This includes everything from structural stability tests for furniture to the "fit-for-purpose" standards for our Simply Acacia kitchenware.

• Biosecurity & Quarantine Compliance: Shipping to Australia requires strict adherence to Department of Agriculture, Fisheries and Forestry (DAFF) regulations. We ensure all our wooden and natural fiber products undergo certified heat treatment or fumigation to eliminate pests, maintaining the required 12–14% moisture content to prevent mold during transit.

• Social & Ethical Audits: Like Walmart and Target, Kmart Australia prioritizes ethical sourcing. Our factory maintains BSCI and SMETA certifications, which align with Kmart’s commitment to human rights, fair wages, and safe working conditions within our 12,000 sqm facility.

• Chemical & Material Safety: We ensure all finishes and adhesives used in our products are non-toxic and compliant with Australian consumer safety standards, ensuring no harmful lead or phthalate content in our woven and wooden collections.

• Packaging for Efficiency: We understand Kmart’s focus on shelf-ready packaging and logistics efficiency. We customize our master cartons and inner packing to meet their specific size and weight requirements, optimizing the supply chain from Vietnam to Australia.

By choosing Ngoc Dong Ha Nam, Kmart’s quality teams gain a partner that is already "aligned with the system," reducing the learning curve and ensuring a smooth, compliant flow of goods for the Australian market.

Ngoc Dong Ha Nam handles pre-shipment testing for Lowe's through a multi-layered Quality Control (QC) protocol that mirrors the rigorous standards of major US home improvement retailers. Our goal is to ensure "Right-First-Time" quality, preventing any non-compliance issues before the containers ever leave our 12,000 sqm facility.

Our specialized testing process for Lowe's includes:

• ISTA-1A/2A Transit Testing: For products destined for Lowe's shelves or e-commerce delivery, we perform in-house drop tests and vibration simulations. This ensures that our Simply Acacia furniture and woven organizers can withstand the mechanical stresses of global transit and last-mile delivery.

• Stringent Moisture Content (MC) Verification: Given the diverse climates in the US, we use calibrated moisture meters to ensure every wood and fiber piece is stabilized at 12–14% MC. This prevents warping, cracking, or mold growth—common issues that Lowe's quality teams monitor closely.

• Load-Bearing & Structural Integrity Tests: For shelving, stools, or storage units, we apply static load tests to verify weight capacity. We ensure that our joints and "Fusion" points (where wood meets fiber) exceed the safety margins required for high-traffic retail environments.

• Cross-Cut Adhesion & Finish Resistance: We test our eco-friendly finishes for scratch resistance and adhesion. For Lowe's kitchenware items, we perform "Boil Tests" and "Soak Tests" to ensure our food-safe coatings remain intact under daily use.

• Final AQL Inspection: Before sealing the container, our QC team performs a final inspection based on AQL 2.5/4.0 standards (or stricter, depending on Lowe's requirements). We check for color consistency, dimensional accuracy, and labeling precision (UPC/GTIN scan-ability).

By partnering with Ngoc Dong Ha Nam, you are leveraging a quality management system that is "Retail-Ready," ensuring your products arrive at Lowe's distribution centers in perfect condition, every time.