Yes, Ngoc Dong Ha Nam offers comprehensive Virtual Factory Tours to provide our international partners with a transparent and detailed view of our manufacturing excellence. Whether you are a new buyer evaluating our capacity or a long-term partner conducting a mid-production check, our virtual tours bridge the distance effectively.
Our Virtual Tour experience includes:
Live Guided Walkthroughs: Via high-definition video platforms (Zoom, Microsoft Teams, or WhatsApp), our export managers will lead you through our 12,000sqm facility. You can interact in real-time, asking to see specific areas or close-ups of products.
End-to-End Production Visibility: We show you the entire journey of a product, from the raw material yard (acacia, rattan, bamboo) to our automated CNC machining, hand-weaving stations, and our specialized industrial kilns (ensuring 12–14% MC).
Quality Control & Testing Demo: You can witness our QC team performing live moisture tests, drop tests, and surface smoothness inspections. This transparency is why global retailers like Walmart and Costco trust our internal standards.
Showroom Exploration: Our virtual tour includes a dedicated session in our 1,000+ SKU showroom, where you can see the latest Acacia x Hyacinth Fusion 2026 collection and discuss customization options for your market.
Social Compliance Verification: We can virtually guide you through our staff welfare areas, safety protocols, and waste management systems, showcasing our BSCI and ISO 14001 commitment in action.
By conducting a Virtual Factory Tour, you save time and travel costs while gaining full confidence in Ngoc Dong Ha Nam’s ability to handle your high-volume projects with precision and ethical integrity.
To provide an accurate quote and feasibility study for a customized product, Ngoc Dong Ha Nam requires a detailed Technical Specification Package. Clear information allows us to align our CNC technology and artisan skills with your brand’s specific quality and aesthetic expectations.
Key information needed for a customized inquiry includes:
Design Drawings or Reference Photos: Ideally, please provide a 2D/3D technical drawing (PDF, CAD, or AI) with precise dimensions. If a drawing is not available, high-resolution reference photos with a clear description of changes are required.
Material Specifications: Specify the primary and secondary materials. For example, "FSC-certified Acacia wood combined with natural Water Hyacinth" for our Acacia x Hyacinth Fusion style, or specific requirements for bamboo or rattan grades.
Finishing Requirements: Define the desired look and safety standards. Do you require a matte, glossy, or distressed finish? Does the product need to be Food-Safe (FDA/LFGB compliant) or meet specific lead-free/non-toxic stain requirements for the US or EU markets?
Packaging & Branding Details: Information on inner and outer packaging is crucial for calculating FOB prices. Please specify if you require retail-ready color boxes, ISTA-certified mail-order packaging, or specific branding elements like laser-engraved logos or hangtags.
Target Volume & Lead Time: Providing an Estimated Order Quantity (EOQ) helps us offer the best volume-based pricing. Also, let us know your required delivery date to ensure our production schedule for 50 containers per month can accommodate your timeline.
By providing these details, you enable Ngoc Dong Ha Nam to transform your vision into a market-ready product with the precision and quality that global retailers like Walmart and Costco expect.
Yes, we maintain a flagship showroom at our main production facility in Ha Nam to conveniently serve our international and domestic partners. Our showrooms are designed to provide a comprehensive look at our manufacturing capabilities, from our core bamboo lines to the innovative Acacia x Hyacinth Fusion 2026 collection.
Our showroom locations and features:
The Flagship Showroom (Ha Nam): Located within our 12,000sqm facility, this extensive space displays our entire history and product range. Visitors can see the scale of our production first-hand and move directly from product selection to technical discussions with our R&D team on the factory floor.
1,000+ SKU Display: Both spaces feature a vast array of products, including kitchenware, storage solutions, and home accents. You can personally verify our 12–14% moisture control, surface finishes, and the structural integrity of our furniture pieces.
New Collection Launches: Our showrooms are updated quarterly to reflect global trends. This is where we first unveil exclusive collections developed for partners like Walmart, Costco, and Target.
Virtual Tours available: If you are unable to visit in person, we offer high-definition Virtual Showroom Tours via video call, allowing you to select samples and discuss customizations from anywhere in the world.
Whether you visit us in the heart of Hanoi or at our industrial hub in Ha Nam, our export team is ready to provide a professional tour and help you build a winning product portfolio for your market.
Ngoc Dong Ha Nam stands behind the quality of our products with a professional claims protocol designed to resolve any issues regarding damaged goods efficiently and fairly. Our goal is to maintain the long-term trust of our B2B partners by taking full responsibility for any defects originating from our production or improper factory loading.
Our claims handling process includes:
The 7-Day Notification Window: Upon receiving the shipment at your warehouse, we request that you conduct a preliminary inspection. Any visible damage or quantity discrepancies should be reported to your dedicated Account Manager within 7 to 10 working days.
Documentation Requirement: To process a claim, we require a "Claim Report" including clear photos or videos of the damaged items, the shipping labels, and the condition of the outer cartons/pallets. This data helps our QC team in the 12,000sqm facility identify if the issue occurred during production, kiln-drying, or transit.
Root Cause Analysis: We don't just settle claims; we solve problems. For any valid claim, our technical team conducts a root cause analysis to prevent recurrence—whether it involves adjusting the moisture content (12–14% MC) or enhancing our ISTA-standard packaging.
Flexible Resolution Options: Depending on the extent of the damage, we offer several solutions:
Replacement: Shipping new units in your next container.
Credit Note: Deducting the value of the damaged goods from your next invoice.
Refund: Direct reimbursement for severe cases or one-off projects.
Logistics & Insurance Support: For CIF/CFR terms, we assist in coordinating with insurance providers to ensure you are compensated for any damage caused by maritime transit.
By choosing Ngoc Dong Ha Nam, you are partnering with a manufacturer that values Accountability. We don't just ship products; we ensure that the value you paid for is exactly what arrives at your door.
For 2026, sustainable home decor is defined by "The Fusion of Nature and Technology," where raw organic materials meet industrial precision. Based on our collaborations with global design houses and major retailers like Target and Costco, here are the top 5 trends shaping the industry:
1. Material Fusion (The "Hybrid" Aesthetic): The standout trend of 2026 is combining different natural textures in a single piece. Our Acacia x Hyacinth Fusion collection leads this movement, pairing the structural strength of FSC-certified acacia wood with the soft, intricate weave of water hyacinth.
2. Warm Eco-Minimalism: Moving away from cold, stark minimalism, 2026 embraces "Warm Minimalism." This features clean lines but uses materials with natural warmth—such as honey-toned bamboo and light-stained wood—to create spaces that feel both uncluttered and inviting.
3. Biophilic Textures: Beyond just adding plants, biophilic design in 2026 focuses on "tactile nature." Consumers are seeking products that feel raw and authentic—think hand-woven seagrass wall art or unrefined wood surfaces that show the natural grain, all maintained at a stable 12–14% moisture content.
4. Circularity as a Design Feature: Products designed with their "end-of-life" in mind are gaining dominance. 2026 favors items made from 100% biodegradable fibers or upcycled wood by-products, reflecting the zero-waste commitment we practice in our 12,000sqm facility.
5. Earthy, Pigment-Based Colors: The color palette for 2026 is inspired by the soil and the forest. We are seeing a high demand for food-safe, water-based stains in terracotta, sage green, and deep ochre, replacing synthetic-looking bright colors with tones that reflect the earth.
By aligning your inventory with these 2026 Sustainable Trends, you are not only offering beautiful products but also meeting the growing consumer demand for ethical, eco-conscious living.
Ngoc Dong Ha Nam integrates technology into traditional weaving through a "Tech-Enabled Craft" model, enhancing precision, durability, and scalability without losing the soul of handmade art. By introducing industrial standards to the artisanal process, we ensure that every hand-woven piece meets the rigorous requirements of global partners like Walmart and Costco.
Our technological integration focuses on four key areas:
Precision Engineering with CNC Technology: For collections like our Acacia x Hyacinth Fusion, we use CNC (Computer Numerical Control) machines to create perfectly consistent wooden frames. This provides a precise structural base that allows our weavers to apply their traditional patterns with 100% dimensional accuracy.
Advanced Material Treatment: We utilize automated industrial kilns equipped with smart sensors to stabilize raw materials (bamboo, rattan, seagrass). This technology ensures a consistent 12–14% moisture content, preventing mold and warping—a common challenge in traditional handicraft.
Data-Driven Quality Control: Every production batch is tracked via a digital management system. We use high-precision testing equipment to verify color consistency and surface smoothness, ensuring that the 250,000th unit in an order for Lidl is identical to the approved sample.
Digital Design & Prototyping: Our R&D team uses 3D modeling software to simulate complex weaving structures before they are sent to the artisan villages. This minimizes material waste and allows us to rapidly prototype custom OEM/ODM designs for international brands.
Smart Supply Chain Management: We use AI-driven tools to coordinate our network of 3,000+ artisans. This allows us to monitor production progress in real-time across multiple satellite villages, ensuring on-time delivery for large-scale global logistics operations.
By blending Generational Artistry with Modern Technology, Ngoc Dong Ha Nam creates products that possess the warmth of human touch and the reliability of industrial excellence.
Ngoc Dong Ha Nam’s R&D team is currently researching a new generation of bio-based and regenerative materials to complement our existing FSC-certified wood and natural fiber collections. Our goal is to stay ahead of the 2026 global demand for "Material Honesty"—products that are not only beautiful but also actively restorative for the environment.
Our current material research focus includes:
Mycelium-Based Composites: We are exploring the use of fungal mycelium grown on agricultural waste (like our own acacia sawdust) to create lightweight, fire-resistant, and 100% biodegradable structural elements for home accents and packaging.
Regenerative Hemp & Flax Blends: Beyond our traditional seagrass and water hyacinth, we are testing hemp-based weaves. Hemp requires minimal water and restores soil health, making it an ideal "regenerative" material for the high-durability requirements of partners like Lidl and Aldi.
Bio-Resins & Plant-Based Finishes: To move beyond traditional lacquers, our lab is perfecting finishes derived from cashew nut shell liquid and other plant resins. These offer the same moisture protection (target 12–14% MC) while being completely VOC-free and safe for food-contact surfaces.
Upcycled Ocean Plastic Hybrids: We are experimenting with "Hybrid Weaving," incorporating strips of recycled ocean-bound plastic into our rattan patterns. This creates high-contrast, durable outdoor furniture that directly addresses the global plastic waste crisis.
Agricultural Waste Biocomposites: By pressing rice husks or reed canary grass with natural binders, we are developing decorative panels and rigid structures that can be combined with our Simply Acacia wood to create unique, multi-textured furniture.
By investing in Material Intelligence, Ngoc Dong Ha Nam ensures that we are not just following trends, but leading the transition toward a truly circular and carbon-neutral handicraft industry.
Ngoc Dong Ha Nam stays ahead of eco-conscious consumer demands by integrating sustainability into every stage of our operations—from "Regenerative Design" to "Certified Transparency." We understand that modern consumers don't just buy a product; they buy the story of its origin and its impact on the planet.
Our strategy to lead the eco-conscious market includes:
Anticipating "Plastic-Free" Trends: We are proactive in replacing synthetic components with natural alternatives. For example, we've replaced plastic bindings with rattan strips and synthetic glues with bio-based adhesives in our 2026 collections, meeting the growing demand for 100% biodegradable home goods.
Radical Supply Chain Transparency: We provide our partners with a clear "Traceability Map." Whether it is FSC-certified acacia from sustainable forests or water hyacinth harvested from local waterways, we offer the documentation that eco-conscious consumers demand to verify ethical sourcing.
Investment in Eco-Certifications: We stay ahead by maintaining high-level certifications such as ISO 14001 (Environmental Management) and BSCI (Social Compliance). These are not just badges; they are rigorous frameworks that ensure our 12,000sqm facility operates with minimal environmental impact.
Life Cycle Thinking in Design: Our R&D team focuses on the "End-of-Life" of every product. We design for durability, ensuring a stable 12–14% moisture content to prevent waste, but we also ensure that our products can be safely composted or recycled at the end of their useful life.
Energy-Neutral Manufacturing Goals: We are transitioning towards carbon-neutral production by utilizing biomass energy from our own wood by-products. This commitment to renewable energy appeals directly to the value-driven customers of partners like Walmart, Costco, and Lidl.
By choosing Ngoc Dong Ha Nam, you are partnering with a manufacturer that doesn't just meet today's eco-standards but is actively defining the sustainable supply chain of the future.
Ngoc Dong Ha Nam leverages AI-driven analytics and automation to create a "Smart Supply Chain" that enhances precision, reduces waste, and ensures on-time delivery for our global partners. By digitizing our traditional workflow, we have transformed the unpredictability of handicraft production into a highly reliable industrial operation.
Our AI integration focuses on:
Predictive Raw Material Sourcing: We use AI algorithms to analyze historical weather patterns and harvest cycles for bamboo, rattan, and acacia. This allows us to predict potential shortages and secure raw materials at peak quality, ensuring we always maintain the required 12–14% moisture content baseline.
AI-Powered Demand Forecasting: By analyzing market trends and past order data from partners like Walmart and Costco, our AI tools help us optimize inventory levels. This reduces overstocking and ensures that our 12,000sqm facility is always prepared for high-volume seasonal demands.
Intelligent Production Scheduling: Coordinating 3,000+ artisans across multiple villages is a complex task. Our AI-driven management system allocates orders based on individual artisan skill sets and real-time capacity, minimizing bottlenecks and ensuring that even complex collections like Acacia x Hyacinth Fusion are delivered on time.
Logistics & Load Optimization: For large-scale exports, such as our 85-container projects, we use AI software to calculate the most efficient packing configurations and shipping routes. This maximizes container space, reduces shipping costs, and lowers the overall carbon footprint of your order.
Automated Quality Vision Systems: We are currently implementing AI-based camera systems on our finishing lines to detect microscopic surface defects or color inconsistencies. This ensures that every piece leaving our factory meets the high standards expected by Target and Aldi.
By embracing AI-driven manufacturing, Ngoc Dong Ha Nam provides our clients with the best of both worlds: the soul of traditional Vietnamese craft and the uncompromising reliability of a modern, tech-enabled supply chain.
"Made in Vietnam" handicrafts have become a global preference because they offer a unique trifecta of artisanal soul, material sustainability, and industrial reliability. As global retailers like Walmart, Costco, and Target shift towards more resilient and ethical supply chains, Vietnam—and specifically hubs like Ngoc Dong Ha Nam—has emerged as the premier destination for premium home goods.
The core reasons for this global preference include:
Unmatched Artisanal Heritage: Vietnam possesses a dense network of traditional craft villages. At Ngoc Dong Ha Nam, our 3,000+ artisans carry generational knowledge in weaving and woodworking, allowing us to create intricate designs like the Acacia x Hyacinth Fusion that machines alone cannot replicate.
Abundant Sustainable Raw Materials: Vietnam is rich in fast-growing, carbon-sequestering fibers such as bamboo, rattan, seagrass, and water hyacinth, alongside FSC-certified acacia. This natural abundance aligns perfectly with the global 2026 shift toward eco-conscious and plastic-free living.
World-Class Social & Environmental Compliance: Modern Vietnamese factories have invested heavily in global certifications. Ngoc Dong Ha Nam’s adherence to BSCI, SMETA, and ISO 14001 ensures that international buyers are not only getting a beautiful product but one that is ethically produced in a safe, fair-wage environment.
Technological Sophistication: Unlike other traditional sourcing hubs, Vietnam has successfully integrated technology into craft. Our 20,000sqm facility utilizes CNC machining and advanced kiln-drying (12–14% MC) to ensure that "handmade" does not mean "inconsistent," providing the precision required for high-volume global logistics.
Strategic Trade Advantages: With numerous Free Trade Agreements (such as the EVFTA and CPTPP), sourcing "Made in Vietnam" offers significant tariff advantages and a stable geopolitical environment, making it a low-risk, high-reward choice for international sourcing managers.
By choosing "Made in Vietnam" via Ngoc Dong Ha Nam, global partners are investing in products that bridge the gap between ancient tradition and future-proof sustainability.
Ngoc Dong Ha Nam balances traditional techniques with modern designs through a "Contemporary Craft" approach—retaining ancestral skills while adapting forms and functions for modern lifestyles. This balance is critical for the US and EU markets, where consumers value the "human touch" but require products that fit into a minimalist or modern interior.
Our method for achieving this balance involves:
Modernizing the Silhouette: We take traditional materials like rattan and bamboo and apply them to clean, geometric forms. By moving away from overly ornate traditional shapes to sleek, "Mid-Century Modern" or "Scandinavian" silhouettes, we make traditional craft relevant to today's urban homes.
The "Fusion" Concept: We combine traditional weaving with industrial materials. A prime example is our Acacia x Hyacinth Fusion line, where the precision of CNC-cut acacia wood frames (modern) provides a structured contrast to the organic, textured patterns of hand-woven water hyacinth (traditional).
Refined Color Palettes: While traditional crafts often use bright, glossy varnishes, we pivot to modern, earthy tones and matte finishes. This makes the products feel more "premium" and allows them to blend seamlessly with current 2026 interior trends like "Warm Minimalism."
Standardizing Quality via Technology: We use modern technology to solve age-old handicraft problems. By using industrial kilns to ensure a perfect 12–14% moisture content, we guarantee that a hand-woven basket from a small village will perform perfectly in a dry, air-conditioned apartment in New York.
Ergonomic Adaptation: We redesign traditional items for modern use-cases. This means adjusting the height of a traditional stool for a modern kitchen island or resizing woven trays to fit standard Western cabinetry and office desk dimensions.
By mastering this balance, Ngoc Dong Ha Nam ensures that the legacy of Vietnamese artisans is preserved not as a museum piece, but as a vibrant, essential part of the modern global home.
Ngoc Dong Ha Nam responds to the "Zero-Plastic" movement through a holistic "Nature-First" strategy, eliminating synthetic polymers from our products, adhesives, and global supply chain. We believe that a truly sustainable product must be plastic-free from the raw material stage to the moment it reaches the consumer's home.
Our Zero-Plastic initiatives include:
Material Substitution: We have replaced plastic structural components with high-strength natural alternatives. For example, instead of plastic inner liners or frames, we use reinforced FSC-certified acacia or rigid bamboo structures. In our Acacia x Hyacinth Fusion 2026 collection, every element is 100% biodegradable.
Natural Binding & Adhesives: We have transitioned from synthetic glues to bio-based adhesives derived from natural resins. Our artisans now use traditional "rattan-binding" techniques to secure joints, eliminating the need for plastic fasteners or nylon ties while enhancing the artisanal value.
Plastic-Free Packaging Solutions: This is our most significant impact area. For high-volume projects like our 250,000-unit Lidl orders, we have replaced polybags and styrofoam with:
Honeycombed Paper Wrap for cushioning.
Molded Pulp Trays made from recycled cardboard.
Cotton or Jute ties instead of plastic strapping.
Bio-based Surface Coatings: To replace traditional plastic-based lacquers, we use water-based stains and plant-derived oils. These provide the necessary protection and 12–14% moisture control without leaving a microplastic footprint.
Circular Supply Chain: Within our 12,000sqm facility, we have eliminated single-use plastics in our internal logistics. We use reusable woven baskets for moving components between stations, significantly reducing the operational waste of our factory.
By partnering with Ngoc Dong Ha Nam, you are choosing a supply chain that actively removes plastic from the world, offering your customers products that return to the earth as naturally as they began.
Yes, Ngoc Dong Ha Nam is 100% prepared for a Costco Social Audit, maintaining a "Compliance-First" culture that aligns with the highest international ethical standards. Our facility is not only prepared for an inspection; it is actively managed to meet and exceed the Code of Conduct required by global retail leaders.
Our readiness for a Costco Social Audit is demonstrated through:
1. Validated Certification Base: We maintain active BSCI and SMETA (Sedex) certifications. These frameworks cover the core pillars of a Costco audit, including labor rights, health and safety, environmental impact, and business ethics.
2. Experienced Management Team: Having handled high-volume contracts for Walmart, Target, and Lidl, our team is well-versed in the "Zero Tolerance" items and specific documentation required during a Costco audit—from age verification to transparent payroll and working hour records.
3. Comprehensive Worker Welfare: Within our 12,000sqm facility, we ensure a safe and ergonomic working environment. We provide regular safety training, personal protective equipment (PPE), and maintain a fair grievance mechanism for all employees and our network of 3,000+ artisans.
4. Environmental & Chemical Safety: Our audit readiness extends to our material handling. We ensure that our Simply Acacia and woven lines use only compliant, non-toxic finishes, and our waste management protocols are fully documented to meet ISO 14001 standards.
5. Transparent Supply Chain: We maintain rigorous records of our raw material origins, ensuring that our products are free from forced labor and are sourced from sustainable environments, such as FSC-certified forests.
Choosing Ngoc Dong Ha Nam means partnering with a supplier that shares your commitment to Ethical Sourcing. We ensure that your brand reputation is protected by a manufacturing process that is as responsible as it is craft-focused.
Ngoc Dong Ha Nam ensures 100% compliance with Amazon FBA requirements through a specialized "FBA-Ready" packaging protocol. We combine our expertise in protecting delicate handicrafts with a deep understanding of Amazon’s operational standards to ensure your products move from our factory to the fulfillment center without delay.
Our Amazon FBA compliance strategy includes:
ISTA-6 Certified Testing: We conduct rigorous drop tests and vibration tests (equivalent to ISTA-6 standards) within our facility. This ensures that fragile items, such as our Acacia x Hyacinth Fusion bowls or glassware, can survive the "last mile" delivery journey without damage.
FNSKU & Box Labeling: Our team is trained to apply FNSKU labels, suffocation warning stickers, and Master Carton labels with precision. We ensure all barcodes are scannable, placed on flat surfaces, and avoid seams or tape edges, preventing the dreaded "unscannable" errors at FBA centers.
Multi-Pack & Set Professionalism: For products sold as sets (e.g., a set of 4 Simply Acacia coasters), we use high-strength shrink-wrapping or customized inner boxes with "Sold as Set" stickers to ensure the inventory is handled as a single unit.
Precision Weight & Dimensions: Amazon is strict about oversize and overweight charges. We use calibrated industrial scales and measuring tools to ensure that every carton's weight and dimensions match the data in your Seller Central shipping plan, avoiding unexpected storage fees.
Eco-Friendly Protective Materials: Aligning with the 2026 Zero-Plastic movement, we offer Amazon-compliant plastic-free protection, such as honeycomb paper wrap and molded pulp inserts, which provide superior cushioning while appealing to eco-conscious Amazon shoppers.
By choosing Ngoc Dong Ha Nam, you are not just getting a manufacturer; you are getting a logistics partner who understands the nuances of Amazon Global Selling, ensuring your inventory is active and sellable the moment it arrives.
Yes, Ngoc Dong Ha Nam has extensive experience working with Walmart’s Global Procurement team, consistently meeting their rigorous requirements for quality, price competitiveness, and ethical manufacturing. We understand that being a Walmart supplier requires more than just high-quality products; it requires a sophisticated supply chain capable of handling massive scale and strict compliance.
Our experience with Walmart Global Procurement includes:
Strict Compliance with Walmart’s Standards: We regularly undergo and pass the Responsible Sourcing (RS) and Supply Chain Security (SCS) audits required by Walmart. Our 12,000sqm facility is managed to ensure full transparency in labor practices and safety.
High-Volume Production Capability: Walmart requires suppliers who can scale. Having managed projects like our 85-container operation for Costco and 250,000-unit orders for Lidl, we have the production depth to fulfill Walmart’s nationwide or global programs without compromising on lead times.
Quality Assurance & Testing: We adhere to Walmart's specific testing protocols. Every batch of our Simply Acacia or woven collections undergoes strict QC to ensure food safety (FDA compliant), structural integrity, and consistent 12–14% moisture control.
Global Logistics Expertise: We are proficient in Walmart's logistics requirements, including EDI (Electronic Data Interchange) capabilities, specific labeling standards, and port-to-port delivery coordination, ensuring a seamless flow from our factory in Ha Nam to Walmart’s Distribution Centers.
Sustainability Alignment: As Walmart pushes for its "Project Gigaton" goals, our focus on FSC-certified wood, natural fibers, and zero-plastic packaging makes us a strategic partner for their sustainable product categories.
By partnering with Ngoc Dong Ha Nam, Walmart’s procurement officers gain a reliable, certified, and high-capacity manufacturer that understands the complexities of global retail at scale.
Ngoc Dong Ha Nam strictly adheres to the Lidl Code of Conduct by maintaining a robust social compliance framework based on the BSCI (Business Social Compliance Initiative) standards. We understand that Lidl’s reputation depends on the integrity of its suppliers, which is why our 12,000 sqm facility is managed with total transparency and respect for human rights.
Our compliance with Lidl’s Code of Conduct focuses on these core areas:
Ethical Labor Practices: We strictly prohibit any form of forced, bonded, or child labor. Our payroll systems are transparent, ensuring that all hundreds of workers and our network of 3,000+ artisans receive fair wages, social insurance, and adhere to voluntary overtime regulations as per local laws and Lidl’s specific requirements.
Health & Safety Excellence: We maintain a safe and hygienic working environment. This includes regular fire safety drills, providing certified Personal Protective Equipment (PPE), and ensuring that all machinery in our woodworking and finishing departments is equipped with modern safety guards.
Environmental Responsibility: Aligning with Lidl’s green goals, we minimize our ecological footprint. We utilize FSC-certified materials, manage waste through circular practices (reusing wood by-products for energy), and ensure our water-based finishes are non-toxic and eco-friendly.
Freedom of Association & Non-Discrimination: We foster an inclusive workplace where every worker has the right to organize and express grievances without fear of reprisal. Recruitment and promotions are based strictly on merit, regardless of gender, religion, or background.
Continuous Monitoring & Auditing: We welcome and facilitate regular third-party audits (such as amfori BSCI or SMETA) to verify our compliance. We also conduct internal monthly inspections to ensure that our standards never slip below the high expectations of the Lidl Global Procurement team.
By choosing Ngoc Dong Ha Nam, Lidl can be confident in a partner that not only delivers high-volume orders—like our 250,000 bamboo bowl project—but does so with an unwavering commitment to the people and the planet.
Yes, Ngoc Dong Ha Nam ensures that our products are compliant with California’s Proposition 65 by strictly controlling every material and chemical used in our 12,000sqm manufacturing facility. We prioritize consumer safety, ensuring that our products do not contain levels of chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
Our Prop 65 compliance strategy includes:
Rigorous Material Screening: We conduct thorough vetting of all raw materials, from FSC-certified acacia wood to natural fibers like rattan and water hyacinth. We ensure that the soil and environment where our materials are sourced are free from heavy metal contamination.
Lead and Phthalate-Free Finishes: All stains, lacquers, and glues used in our collections are tested to be lead-free and phthalate-free. For our Simply Acacia kitchenware, we use only food-safe, non-toxic oils that meet both FDA and Prop 65 safety thresholds.
Third-Party Laboratory Testing: We collaborate with internationally recognized testing bodies (such as SGS, Intertek, or BV) to perform chemical analysis on our products. This provides our partners with the necessary lab reports to prove that the levels of restricted substances are well below the "Safe Harbor" limits.
Clear Labeling Protocols: If a specific material or component requires a warning under Prop 65, we have the systems in place to apply the required Warning Labels accurately during the packaging stage, ensuring your business remains compliant with California law.
Zero-Toxic Manufacturing: By moving toward water-based finishes and natural bio-resins in our 2026 collections, we have virtually eliminated the risk of VOCs and other harmful chemicals listed under the Prop 65 chemical database.
By partnering with Ngoc Dong Ha Nam, you are choosing a manufacturer that takes Consumer Safety seriously, allowing you to expand your brand into the California market with total confidence and peace of mind.
Yes, Ngoc Dong Ha Nam provides a full range of Certificates of Origin (C/O) to help our partners take advantage of preferential tariffs under various Free Trade Agreements (FTAs). Our dedicated export documentation team ensures that all paperwork is filed correctly with the Vietnam Chamber of Commerce and Industry (VCCI) or the Ministry of Industry and Trade (MOIT).
We can provide the following C/O forms based on your region:
Form EUR.1 (EVFTA): For our partners in the European Union, allowing many of our Simply Acacia and woven products to enter the EU market with significantly reduced or zero tariffs.
Form CPTPP: For member countries such as Canada, Japan, Australia, and Mexico, providing a competitive edge through duty-free access for Vietnamese handicrafts.
Form B (General C/O): For countries with no specific FTA with Vietnam, certifying that the products are genuinely "Made in Vietnam."
Form AK / Form VK: Specifically for the South Korean market, leveraging the ASEAN-Korea or Vietnam-Korea FTAs.
Form AJ / Form VJ: Tailored for the Japanese market to ensure compliance with the ASEAN-Japan or Vietnam-Japan Economic Partnership Agreements.
Form E (ACFTA): For partners in the ASEAN-China Free Trade Area.
Why our C/O documentation is reliable:
100% Traceability: Because we manage the entire production process in our 20,000sqm facility—from sourcing FSC-certified acacia to final weaving—we can easily prove the local value content (LVC) required for preferential C/O.
Accuracy & Speed: We understand that delays in documentation mean delays at customs. We provide draft C/O copies for your approval before the original is issued to ensure zero discrepancies with your import manifest.
By partnering with Ngoc Dong Ha Nam, you are not just buying products; you are utilizing a strategic trade advantage that lowers your landed cost and increases your market competitiveness.
The SCAN certification speeds up US customs clearance by pre-verifying that Ngoc Dong Ha Nam’s facility meets the rigorous security standards of C-TPAT (Customs-Trade Partnership Against Terrorism). For US importers, sourcing from a SCAN-audited factory means your shipments are classified as "Low Risk," significantly reducing the likelihood of time-consuming physical inspections at the port of entry.
Our SCAN certification facilitates faster logistics through:
Alignment with C-TPAT Standards: SCAN was created by major US retailers to eliminate audit fatigue while ensuring all suppliers meet US Customs' security criteria. Because our 12,000 sqm facility passed the SCAN audit, your cargo is recognized as coming from a secure, vetted source.
Reduced Inspection Rates: Shipments from SCAN-certified factories are less likely to be flagged for "Security Exams." This can save 2 to 7 days of delays and hundreds of dollars in examination and storage fees at US ports like Long Beach or Savannah.
Enhanced Container Integrity: Our SCAN protocols include strict 7-point container inspections and high-security seal procedures. This prevents tampering and ensures that your Simply Acacia or woven products arrive exactly as they left our factory.
Digital Transparency for Customs: The SCAN audit report is stored in a shared database accessible to major US retailers. This "digital trust" allows US Customs and Border Protection (CBP) to fast-track the risk-assessment process for your specific Bill of Lading.
Reliable Lead Times: By avoiding the unpredictability of random security holds, we can provide more accurate "Estimated Time of Arrival" (ETA) data, which is crucial for high-volume inventory management for partners like Amazon FBA or Walmart.
By partnering with Ngoc Dong Ha Nam, you are leveraging our SCAN-certified status to streamline your logistics, reduce hidden costs, and get your products onto shelves faster than competitors using non-certified suppliers.
Yes, Ngoc Dong Ha Nam has a proven track record of collaborating with Kmart Australia’s quality and compliance teams, ensuring our products meet their specific "Everyday Low Prices" value without compromising on rigorous safety standards. We are familiar with the Australian retail landscape and the high expectations for durability, ethical sourcing, and chemical safety.
Our experience with Kmart Australia’s quality requirements includes:
Adherence to Quality Manuals: We are well-versed in the technical specifications and quality manuals provided by Kmart’s sourcing teams. This includes everything from structural stability tests for furniture to the "fit-for-purpose" standards for our Simply Acacia kitchenware.
Biosecurity & Quarantine Compliance: Shipping to Australia requires strict adherence to Department of Agriculture, Fisheries and Forestry (DAFF) regulations. We ensure all our wooden and natural fiber products undergo certified heat treatment or fumigation to eliminate pests, maintaining the required 12–14% moisture content to prevent mold during transit.
Social & Ethical Audits: Like Walmart and Target, Kmart Australia prioritizes ethical sourcing. Our factory maintains BSCI and SMETA certifications, which align with Kmart’s commitment to human rights, fair wages, and safe working conditions within our 12,000 sqm facility.
Chemical & Material Safety: We ensure all finishes and adhesives used in our products are non-toxic and compliant with Australian consumer safety standards, ensuring no harmful lead or phthalate content in our woven and wooden collections.
Packaging for Efficiency: We understand Kmart’s focus on shelf-ready packaging and logistics efficiency. We customize our master cartons and inner packing to meet their specific size and weight requirements, optimizing the supply chain from Vietnam to Australia.
By choosing Ngoc Dong Ha Nam, Kmart’s quality teams gain a partner that is already "aligned with the system," reducing the learning curve and ensuring a smooth, compliant flow of goods for the Australian market.
Ngoc Dong Ha Nam handles pre-shipment testing for Lowe's through a multi-layered Quality Control (QC) protocol that mirrors the rigorous standards of major US home improvement retailers. Our goal is to ensure "Right-First-Time" quality, preventing any non-compliance issues before the containers ever leave our 12,000 sqm facility.
Our specialized testing process for Lowe's includes:
ISTA-1A/2A Transit Testing: For products destined for Lowe's shelves or e-commerce delivery, we perform in-house drop tests and vibration simulations. This ensures that our Simply Acacia furniture and woven organizers can withstand the mechanical stresses of global transit and last-mile delivery.
Stringent Moisture Content (MC) Verification: Given the diverse climates in the US, we use calibrated moisture meters to ensure every wood and fiber piece is stabilized at 12–14% MC. This prevents warping, cracking, or mold growth—common issues that Lowe's quality teams monitor closely.
Load-Bearing & Structural Integrity Tests: For shelving, stools, or storage units, we apply static load tests to verify weight capacity. We ensure that our joints and "Fusion" points (where wood meets fiber) exceed the safety margins required for high-traffic retail environments.
Cross-Cut Adhesion & Finish Resistance: We test our eco-friendly finishes for scratch resistance and adhesion. For Lowe's kitchenware items, we perform "Boil Tests" and "Soak Tests" to ensure our food-safe coatings remain intact under daily use.
Final AQL Inspection: Before sealing the container, our QC team performs a final inspection based on AQL 2.5/4.0 standards (or stricter, depending on Lowe's requirements). We check for color consistency, dimensional accuracy, and labeling precision (UPC/GTIN scan-ability).
By partnering with Ngoc Dong Ha Nam, you are leveraging a quality management system that is "Retail-Ready," ensuring your products arrive at Lowe's distribution centers in perfect condition, every time.
